Infrastructure Administrator

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! #LI-Hybrid

WHAT'S IN IT FOR YOU:
We have a dedicated crew of more than 700 innovative and dedicated employees. Here are a few reasons why we’d make a great team:

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.

The Infrastructure Analyst is responsible for administering and monitoring corporate infrastructure systems to ensure overall system integrity, security, stability and operational uptime. Core duties include infrastructure technologies, messaging systems, desktop management and other emerging technologies. Additional duties include providing Tier 2/3 end-user information systems support and participating in other technologies as needed such as servers, virtualization, network infrastructure or security platforms.

POSITION RESPONSIBILITIES

• Participate in various infrastructure support programs including active directory, security (MDM, MFA, antivirus/EDR, web and spam filtering, and SIEM), desktop support and imaging, patch management, system backups, O365 and other infrastructure technologies within the corporate footprint
• Provide responsive, high-quality Tier 2/3 end-user support (on-site and phone)
• Monitor infrastructure services for optimal performance and security, providing recommendations for improvements as needed
• Triage and investigate system issues to determine root cause, apply appropriate remediation, and take proactive measures to prevent future occurrences
• Create and update policies, procedures, and overall infrastructure documentation
• Other duties and projects as assigned

EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in a related field or equivalent experience
• 3 years supporting infrastructure technologies in a corporate environment
• Working knowledge of Windows server technologies, networking protocols and concepts (TCP/IP, DHCP, DNS, wireless, VPN, RADIUS, etc.). Experience in SD-WAN is a plus
• Experience with Active Directory and Microsoft Azure cloud
• Experience with PowerShell or Power Platform technologies
• Strong knowledge of desktop operating systems including Windows 11 and Office 365 applications and management
• Experience in automated desktop deployment processes
• Microsoft, CompTIA, or equivalent preferred
• Working knowledge of Information Technology and computer systems in a Microsoft environment
• Ability to comprehend business problems and needs, and understand their interrelationships with systems in order to recommend, design and implement effective, scalable solutions
• Critical thinking skills, decisive judgment, and the ability to work in a team environment
• Excellent customer service and communication skills to provide optimal customer satisfaction
• Excellent organizational and prioritization skills
• Good oral and written communication skills
• Ability to learn new applications and technologies
• Ability to take ownership of assigned projects, tasks and responsibilities
• Ability to travel as required to corporate facilities as needed
• Ability to work nonstandard hours at times for emergency support or project work
• Ability to lift up to 50 lbs.

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.

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#IND3