What are the responsibilities and job description for the Eligibility Technician 1 (Heating Assistance Program PCN position at State of Alaska?

Salary : $24.26 - $36.39 Hourly

Location : Multiple Locations, AK

Job Type : Long Term Nonperm

Job Number : 49392

Department : Health

Division : Public Assistance

Opening Date : 02 / 19 / 2025

Closing Date : 3 / 4 / 2025 5 : 00 PM Alaska

Division : Public Assistance

Position Open To : Alaska Residents Only

Bargaining Unit : General Government

Range : 13

Job Description

Join the Department of Health!

We're thrilled to welcome you!

We've made our application process more accessible than ever.

Please take a look at our job announcement below.

If you can see yourself in this role, apply now-your next opportunity awaits.

This position is open to Alaskan Residents only.

Please check out the to determine if you qualify.

The Department of Health, Division of Public Assistance, is recruiting for multiple

Long-Term Non-Permanent Eligibility Technician 1 positions in

Anchorage, Bethel, Homer, Kenai, Ketchikan, Nome, and Wasilla!

We invite you to watch our "Welcome to DPA" video here :

What You Will Be Doing :

In this position, you will help Alaskan families, elders, and other individuals in need reach higher levels of independence and self-sufficiency.

The initial focus will be supporting the Heating Assistance Program. Incumbents review applications, interpret and apply program policies and federal and state regulations, and authorize benefits to individuals or households who meet eligibility factors. Future duties may change based on the division's needs, including, but not limited to, processing paperwork and applications for other Alaska benefits programs.

Mission and Values / Culture :

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self-sufficiency. We treat individuals and families respectfully and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

Benefits of Joining Our Team :

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. We foster growth and learning, believing that you can begin your career in an entry-level position, work your way through the ranks, and eventually join our agency's Policy, Administrative, and Leadership teams.

We provide a competitive benefits package, flexible work schedules, and job stability. These are not teleworking positions.

The Working Environment You Can Expect :

You will work with other well-trained staff that support our agency mission and values in an environment of mutual respect and trust where management believes the staff is the agency's most valuable resource and is encouraged to participate in decisions affecting their work.

We are hiring in our Anchorage, Bethel, Homer, Kenai, Ketchikan, Nome, and Wasilla offices.

Who we are looking for :

We are interested in candidates who possess some or all of the following position-specific competencies :

Attention to Detail : Is thorough when performing work and conscientious about attending to detail.
Computer Skills : Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service : Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Self-Management : Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1 :

Minimum Qualifications

One year of experience that included :

applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and / or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and / or tax processing, investment, real estate transactions, or similar work.

AND / OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and / or interviewing or counseling individuals, or performing similar work.

Substitution :

Post-secondary education may substitute for the required experience (undergraduate credits : 2.67 semester / 4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following :

Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial are okay; please ensure that the institution name / URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

Please read the below information carefully. This applies to your application submission.

EDUCATION :

To verify education is being used to meet and / or support the required minimum qualifications / competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications / competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution / URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION :

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position to which you are applying.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE : Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES :

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE :

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here :

NOTICE :

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at :

EEO STATEMENT :

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY : Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE :

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to.

For applicant password assistance, please visit :

Contact Information

For specific information about the position, feel free to contact the hiring manager at :

Name : Summer Hall / Public Assistance Field Services Manager 2

Email :

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical / vision / dental

The following employee groups are under AlaskaCare Benefits administered by the State : See for additional information.

AVTEC

Confidential

Correctional Officers

Marine Engineers

Mt. Edgecumbe Teachers

Supervisory

Unlicensed Vessel Personnel / Inland Boatman's Union

Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

General Government

Labor, Trades and Crafts

Public Safety Employees Association

Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for

Term life (employee, spouse or qualified same sex partner, and dependents)

Long-term and short-term disability

Accidental Death and Dismemberment

Long-term care (self and eligible family members)

Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS) / Teachers' Retirement System (TRS)

Matching employer contribution into a defined contribution program (new employees)

Employer contribution into a defined benefit or defined contribution program (current employees)

Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

Option to enroll in the Alaska Deferred Compensation Program

Note : The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

Personal leave with an accrual rate increase based on time served

Twelve (12) paid holidays a year

This position can be located in Anchorage, Bethel, Homer, Kenai, Ketchikan, Nome, or Wasilla, depending on the selected candidate. Please indicate which location you are applying for.

Anchorage ($24.26 / Hourly)

Bethel ($36.39 / Hourly)

Homer ($24.26 / Hourly)

Kenai ($24.26 / Hourly)

Ketchikan ($24.26 / Hourly)

Nome ($33.24 / Hourly)

Wasilla ($24.26 / Hourly)

Please rate your level of proficiency in Attention to Detail : Is thorough when performing work and conscientious about attending to detail.

Mastery : Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.

Fluency : Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.

Literacy : Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.