What are the responsibilities and job description for the Emergency Services Dispatcher 1 (PCN - Multi) position at State of Alaska?
As an Emergency Services Dispatcher 1 with the Alaska State Troopers you will be expected to:
•Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center.
•Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.
•Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska.
****offering a 30% mission-critical pay bonus in addition to the salary listed in the job posting****
OUR ORGANIZATION, MISSION, AND CULTURE:
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As an Emergency Services Dispatcher, you will contribute to a positive workplace culture based on transparent communication, teamwork, continuing education, accountability, respect and integrity.
THE BENEFITS OF JOINING OUR TEAM:
Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to grow and develop your skills and further your career opportunities within the Department of Public Safety.
THE WORKING CONDITIONS YOU CAN EXPECT:
.Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to grow and develop your skills and further your career opportunities within the Department of Public SafetyWHAT WE ARE LOOKING FOR:
We are interested in candidates who possess some or all of the following position specific competencies:
- Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities
- Applicants with the ability to work with confidential and sensitive information
- Applicants who are willing to work shiftwork, weekends, holidays, and overtime
- Applicants with the ability to operate multiple telephone lines
- Applicants with exceptional critical thinking skills
More information about the Department of Public Safety can be found on our website: http://dps.alaska.gov/
Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.AND
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.
OR
Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.
Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.
Shift work may be required.
A background investigation will be required upon initial employment.
This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
COVER LETTER
A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.ADDITIONAL INFORMATION
- A typing test demonstrating the ability to type 30 words per minute must be submitted with the application. There are many free websites where typing tests can be performed and recorded.
Shift work will be required. This position requires use of the Alaska Public Safety Information Network (APSIN), which means a background investigation including fingerprinting will be conducted.
- This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
FIREARMS
This position requires the use or possession of a firearm or ammunition. In accordance with the federal Omnibus Consolidated Appropriations Act of 1997 (PL 104-208), if you have been convicted of a misdemeanor crime of domestic violence, you may not hold this position.
A "misdemeanor crime of domestic violence" is an offense that is (1) a misdemeanor under Federal or state law; and (2) has, as an element, the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian, or by a person similarly situated to a spouse, parent, or guardian of the victim.
If you have ever been convicted of a misdemeanor crime of domestic violence, do NOT apply for this position.
BACKGROUND CHECK
This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.
CONFIDENTIALITY AGREEMENT
The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located athttps://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed torecruitment.services@alaska.gov.
Rhonda Phillips
Emergency Dispatch Manager
Phone: 907-451-5306
rhonda.phillips@alaska.gov
Salary : $29
