What are the responsibilities and job description for the Employment Services Manager 2 position at State of Alaska?

Salary : $2,804.80 Biweekly

Location : Ketchikan, AK

Job Type : Full Time

Job Number : 48758

Department : Labor & Workforce Development

Division : Employment and Training Services

Opening Date : 01 / 08 / 2025

Closing Date : 1 / 29 / 2025 5 : 00 PM Alaska

Division : Employment and Training Serivces

Position Open To : Alaska Residents Only

Bargaining Unit : Supervisory

Range : 18

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Manager 2 located in Ketchikan!

No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 18.

What You Will Be Doing :

The Employment Services Manager 2 (Job Center Manager) is responsible for overseeing the delivery of employment and business services in the Ketchikan area, to include planning, organizing, scheduling and directing staff performing program functions. The position directly supervises 2 staff in the job center, setting task priorities, assigning and reviewing work, instructing, coaching and training staff while building a strong team. The incumbent works closely with local partners in the community to ensure that division and partner services under the Workforce Innovation and Opportunity Act (WIOA) are available and accessible to Alaskans.

Our Mission, Values, and Culture :

The Department of Labor and Workforce Development, Division of Employment and Training Services' (DETS) mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Ketchikan Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team :

The Department of Labor & Workforce Development has multiple promotional opportunities, and we pride ourselves on developing our staff for career advancement. Supervisors work a 40-hour workweek, with some flexibility in scheduling the workday. The State of Alaska offers generous paid leave, health benefits and a comprehensive retirement plan.

The Working Environment You Can Expect :

This uniquely rewarding position is located in the heart of Ketchikan. This Job Center has plenty of free parking and is surrounded by restaurants and grocery stores, which makes getting out of the office for lunch or a short break very convenient and time efficient. The daily work environment is dynamic and full of variety with ever-changing priorities and assignments. This customer service-oriented role involves extensive contact with the public to explain procedures, services, and / or requirements relating to employment services and training services provided through the Alaska Job Center Network.

Who We Are Looking For :

We are interested in candidates who possess some or all of the following position specific competencies :

Self-Management : Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Partnering : Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
Integrity / Honesty : Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

To view the general description and example of duties for the position, please go to the following link :

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager / agency with a broad reference of options as to how an applicant can meet the job expectation.

Minimum Qualifications

Any combination of education and / or experience that provides the applicant with competencies in :

Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Administration and Management : Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Leadership : Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Planning and Evaluating : Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Equivalent to those typically gained by :

Any combination of professional experience supervising subordinate staff providing employment or eligibility services, counseling, interviewing, and training; conducting skills assessments; making referrals to community support services; and / or assisting individuals apply for federal / state financial assistance or benefits.

Special Note

Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

Additional Required Information

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.

The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are : Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.

DRIVER'S LICENSE REQUIREMENT

Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

Copies of post-secondary transcripts, if using education to meet the minimum qualifications.

LEGAL EMPLOYMENT

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5 : 00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note : Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY : Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at : P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to :

For applicant password assistance please visit :

Contact Information

Melinda Otieno

Employment Services Manager 3

Phone : 907-465-2987

melinda.otieno@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical / vision / dental

The following employee groups are under AlaskaCare Benefits administered by the State : See for additional information.

AVTEC

Confidential

Correctional Officers

Marine Engineers

Mt. Edgecumbe Teachers

Supervisory

Unlicensed Vessel Personnel / Inland Boatman's Union

Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

General Government

Labor, Trades and Crafts

Public Safety Employees Association

Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for

Term life (employee, spouse or qualified same sex partner, and dependents)

Long-term and short-term disability

Accidental Death and Dismemberment

Long-term care (self and eligible family members)

Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS) / Teachers' Retirement System (TRS)

Matching employer contribution into a defined contribution program (new employees)

Employer contribution into a defined benefit or defined contribution program (current employees)

Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

Option to enroll in the Alaska Deferred Compensation Program

Note : The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

Personal leave with an accrual rate increase based on time served

Twelve (12) paid holidays a year

Please rate your level of proficiency in Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Mastery : Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.

Fluency : Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.

Literacy : Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.