Employment Services Technician 1 (PCN 07-5453)

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an
Employment Services Technician 1 located in Anchorage!
No Cover Letter Required!



This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:
The Employment Services Technician 1 provides core and intensive services to a diverse customer base of job seekers and employers. The position requires critical thinking skills, problem-solving skills, conflict resolution skills, presentation and public speaking skills, and independent work strategies while utilizing a variety of computer databases and software.

The primary duties of this position include, but are not limited to: 

• Assisting customers with online applications and employment-related internet searches, 
• Providing mentoring and coaching to customers on job-readiness skills, 
• Conducting reemployment services assessments, 
• Providing job search assistance, and assisting customers with matching their skills to jobs in the current labor market, 
• Promote the hiring of individuals from target groups of job seekers.

Our Mission, Values, and Culture:
This position is in the Division of Employment and Training Services’ Resource Room section where we are committed to working with businesses and industries to build a trained and prepared Alaskan workforce. This is accomplished by providing Alaskans with a comprehensive virtual labor exchange system and a wide variety of employment and training services to Alaskans and Alaskan businesses with a focus on high-demand, high-growth industries, and occupations. At the Anchorage Midtown Job Center, we are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.

Benefits of Joining Our Team:
At the Anchorage Midtown Job Center, we are committed to our values and understand that in sharing our expertise, we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5-hour days, with a 37.5-hour work week, and after completing one-year probationary period you have the option to request an alternate work week. Permanent positions within the State of Alaska offer paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plan(s).

The Working Environment You Can Expect:
The Anchorage Midtown Job Center has a team-centered, professional working environment emphasizing exceptional customer service. The Anchorage Midtown staff have strong core values and a solid commitment to our work, and we recognize that everyone has a specialized skill set that brings value to the team.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with individuals to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. 
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

To view the general description and example of duties for the position, please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs

**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**

 
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
  • Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less. 
  • Personal or character references are NOT accepted in lieu of professional letters of reference.
• Current resume with emphasis on knowledge, skills, and abilities (KSAs) that are directly related to this position. If you’ve already attached your resume to this online application, there is no need to bring it to the interview.

LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
  
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Lacey Osburn
Employment Services Technician 3
Phone: 907-269-0640
lacey.osburn@alaska.gov

Salary : $26