What are the responsibilities and job description for the Loan/Collection Officer 3 (PCN 089061) position at State of Alaska?
Job Description
- This on-site position is located in our Juneau Headquarters Office, in the State Office Building, in beautiful downtown Juneau, Alaska. This position is not eligible for telework and is for Alaska Residents only.The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan/Collection Officer 3 (PCN 08-9061).Step into a Dynamic Role as our Collection Supervisor!Are you ready to take on a pivotal role that combines leadership, strategy, and impactful work? As the Collections Supervisor, you will oversee the Collection Section and manage a most dedicated team to resolving delinquent accounts and facilitating essential loans for our Alaskan borrowers. Your expertise and supervisory skills will ensure financial stability for individuals, businesses, and our organization.
Key Responsibilities:- Supervision & Management: Full supervisory authority over the Collection Section. Oversee and mentor subordinate staff. Staff development and training to ensure your staff receive necessary training to perform effectively and efficiently.
- Collection Activity: Manage and lead a team of collection officers, ensuring that they are effectively trained and equipped to handle various collection scenarios. This includes providing guidance on communication strategies, negotiating payment plans, and resolving disputes while maintaining positive relationships with clients. The Supervisor is responsible for setting collection targets and regularly monitoring the team's performance against these metrics to drive productivity and accountability. Staying informed about legal requirements related to debt collection practices to ensure compliance and minimize litigation risks. Through effective leadership, strategic planning, and adherence to legal standards, a Collection Supervisor plays a crucial role in enhancing the Divisions culture of accountability and excellence within the collections team.
- Decision Review & Compliance: Review decisions to ensure adherence to laws, policies, and standards. Report findings for performance evaluation and policy development. Provide further training and corrective measures as needed.
- Discipline & Performance Evaluation: Counsel and recommend constructive discipline. Maintain current and accurate position descriptions. Provide performance measures and prepare evaluations. Monitor workflow and staff performance.
- Impactful Work: Help clients secure loans and manage delinquent accounts, making a significant difference in their lives.
- Dynamic Environment: Engage with diverse challenges and financial scenarios.
- Leadership Role: Foster a collaborative and high-performance environment.
Our organization, mission and culture:
The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.The Investments team values a work-life balance, the team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. You will be part of a team that promotes economic development and works closely with small businesses and commercial fishermen throughout the State of Alaska.
We invite you to join us in a dynamic role where you will significantly contribute to our organization’s success and positively impact Alaska’s economic well-being.Our division is committed to delivering exceptional customer service to the residents of Alaska, and we are looking for individuals who are passionate about making a difference in the lives of those we serve. If this sounds like you, we encourage you to apply. We would be thrilled to welcome you as a valuable member of our team.
By joining us, you will become part of a close-knit team that values support, mentorship, and camaraderie, with opportunities for advancement within the division. This position will empower you with the skills and knowledge necessary to excel in your role and reach your full potential, building a solid foundation of core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential.
The working environment you can expect:
As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel.The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops downtown.
Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.
To be successful in this position a candidate will need the following core competencies:Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Performance Management: Knowledge of performance management concepts, principles, and practices related to planning, monitoring, rating, and rewarding employee performance.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Lending: Knowledge of the principles, practices and techniques of lending, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
Special notice about this position:
Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value. Act or make recommendations to protect collateral as necessary. Inspections may require travel, including by small aircraft to rural areas within the state of Alaska
- Utilize complex proprietary software for all loan programs administered. Utilization includes entering data and customer correspondence, reviewing and analyzing existing borrower information, managing timelines and workloads of subordinates and ensuring all entries are accurate.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in
- Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
- Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
- Managing Performance: Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.
Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.
Definitions:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Special Note:
Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.
Some positions may require travel to rural areas in small conveyances.Additional Required Information
At time of application applicant(s) are requested to submit:
- A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications.
- A current resume.
- Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers; and
- Copies of your three (3) most recent performance evaluations (if available), or three (3) professional reference letters.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPasswordContact Information
- For specific information in reference to the position please contact the hiring manager at:
Name: Yvonne Fink, Loan Manager
Phone: (907) 465-2510
Fax: (907) 465-2103
Email: yvonne.fink@alaska.gov
