What are the responsibilities and job description for the Microcomputer/Network Specialist 2 position at State of Alaska?

Salary : $3,210.40 - $3,371.20 Biweekly

Location : Anchorage or Juneau, AK

Job Type : Full Time

Job Number : 49076

Department : Law

Division : Administrative Services

Opening Date : 01 / 24 / 2025

Closing Date : 2 / 17 / 2025 5 : 00 PM Alaska

Division : Administrative Services

Position Open To : Alaska Residents Only

Bargaining Unit : Supervisory

Range : 20

Job Description

This position is being recruited in both Anchorage and Juneau; final location is based on the location of the selected candidate.

What You Will Be Doing

The Department of Law is looking for a Microcomputer / Network Specialist 2 to supervise and manage the Law's Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The day-to-day work will consist of supervising and managing the workload and staff of the Help Desk, identifying areas in which processes may be improved, updating help desk procedure processes and setting delivery timeframes, and work to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further, this position will be required to support the Law Active Directory, servers, and both Enterprise and local systems that are critical to the Department's mission, such as Prolaw, Prosecutor by Karpel, and NICE Justice.

As the Training and Technical Lead for the Department of Law team, you'll be at the forefront of overseeing technical equipment, applications, and staff training. Your expertise will be crucial in providing operator support across various functional areas, including output coordination, workload supervision, and general oversight of the IT Help Desk.

Mission and Culture

The Administrative Services Division provides core administrative services essential to the day-to-day operation of the Department of Law.

Centralized administrative services include :

management and financial forecasting,
fiscal and accounting,
timekeeping and billing,
procurement,
human resources,
information technology services, and
software support.

These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizens

Benefits of Joining Our Team

The Administrative Services Division offers a flexible, supportive, and collaborative work environment with a strong work life balance. The Administrative Services component comprises of a team of professionals, who often work together to ensure the success of the department in its day-to-day operations. This position is the supervisor of the Department of Law's helpdesk section, which is made up of two senior and two junior positions between Anchorage and Juneau.

The Working Environment You Can Expect

We are offering this opportunity in either Anchorage or Juneau. The Civil and Criminal offices in Anchorage are a block apart in the heart of downtown, where you are close to cafes, lunch spots, the Coastal Trail, and parks. Employee parking is available close by. The staff here are collegiate, friendly, diligent, and easy-going.

Our Juneau office houses both the Civil and Criminal Divisions in the Dimond Courthouse. It also is close to the cafes, eateries, good walking spots, and parks. The building offers comfort, privacy, and good lighting. The staff here are easy-going, friendly, collegiate, and skilled at what they do.

Who We Are Looking For

In addition to the minimum qualification competencies, we are looking for a successful candidate that has the following competencies, knowledge, skills or abilities.

Supervision : Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.

Customer Service : Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Information Systems / Network Security : Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.

Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Conflict Management : Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.

Decision Making : Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Managing Performance : Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly

Teamwork : Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Minimum Qualifications

Any combination of education and / or experience that provides the applicant with competencies in

Network Management : Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

Strategic Thinking : Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

Systems Life Cycle : Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.

Technical Expertise : Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

Equivalent to those typically gained by :

Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note :

Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Progressively responsible" means indicating growth and / or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

NOTE : PLEASE READ THE FOLLOWING CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

Background Check

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

At the time of application , the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below) :

Cover Letter

If selected for an interview , the applicant must provide the following :

Three (3) professional references and current contact numbers, including two (2) current or former supervisors.

Copies of your two (2) most recent employment performance evaluations if available; you may substitute with letters of recommendation if evaluations are not available.

A copy of academic transcripts (unofficial are okay, please ensure that the institution name / URL is listed on the transcripts) to verify education, if using to meet minimum qualification.

Special Notices

May require business travel (several in-state trips per year)

Cover Letter

A cover letter is required for this position. The cover letter should highlight your experience as it pertains to the knowledge, skills, abilities (KSAs), and competencies identified above in the job description section of this posting. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment.

Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, fax or email it to the contact number provided below.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page. Your application must be submitted by 5 : 00 p.m. Alaska Standard Time on the closing date.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note : Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee , please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

Multiple Locations

This position is being recruited in Anchorage and Juneau; the final location is dependent upon the location of the most qualified candidate. There is only ONE position to be filled.

Classification Review Notice

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at : P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance, please visit .

For specific information about this position, please contact the hiring manager at the following :

Amber LeBlanc

Administrative Services Director

Phone : 907-500-3370

Amber.LeBlanc@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

Health insurance, which includes employer contributions toward medical / vision / dental

The following employee groups are under AlaskaCare Benefits administered by the State : See for additional information.

AVTEC

Confidential

Correctional Officers

Marine Engineers

Mt. Edgecumbe Teachers

Supervisory

Unlicensed Vessel Personnel / Inland Boatman's Union

Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

General Government

Labor, Trades and Crafts

Public Safety Employees Association

Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

Group-based insurance premiums for

Term life (employee, spouse or qualified same sex partner, and dependents)

Long-term and short-term disability

Accidental Death and Dismemberment

Long-term care (self and eligible family members)

Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

Membership in the Public Employees Retirement System (PERS) / Teachers' Retirement System (TRS)

Matching employer contribution into a defined contribution program (new employees)

Employer contribution into a defined benefit or defined contribution program (current employees)

Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

Option to enroll in the Alaska Deferred Compensation Program

Note : The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

Personal leave with an accrual rate increase based on time served

Twelve (12) paid holidays a year

What is your experience as a supervisor? Please note - your response below MUST be supported by your resume and / or cover letter. Failure to do so will result in this question not scoring.

5 years of experience being a formal supervisor to multiple employees at once. This includes hiring, evaluations, training, employee discipline, etc.

1-5 years of experience being a formal supervisor to multiple employees at once. This includes hiring, evaluations, training, employee discipline, etc.

Have never been a formal supervisor, however, has been an informal "lead" position for over 1 year.

No experience as either a formal or informal supervisor.

A cover letter is required to complete your application for this position; failure to provide may result in your not being eligible for an interview. Have you attached a cover letter that follows the directions listed in the job announcement?

Required Question

Salary : $3,210 - $3,371

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