What are the responsibilities and job description for the Motor Vehicle Customer Service Representative 1 (12-5217) position at State of Alaska?
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
RECRUITMENT EXTENSION NOTICE
The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.
What You Will Be Doing
The Division of Motor Vehicles (DMV) is looking for a motivated, organized, and innovative individual to join our team as a Motor Vehicle Customer Service Representative. We are looking for an applicant who thrives in a fast paced environment to be a part of the DMV public service team examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR1 you will interact directly with the public often times explaining policies, statutes and regulations as well as administer road examinations for non-commercial, commercial, and motorcycle licenses.
Our Organization, Mission, and Culture
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
ABILITY—We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
CUSTOMER FOCUSED—We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
PASSIONATE PEOPLE—We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
EXPERTISE—Subject Mater Expert (SME) is Me! We are a solutions-oriented organization of SME that provide accurate and efficient service to our communities.
- CHAMPIONS OF CHANGE—We embrace revolutionary innovations to boldly advance DMV solutions into the future.
The Benefits of Joining Our Team
This position opens the door for many opportunities for career advancement within the DMV such as a Motor Vehicle Customer Service Representative 2 who works as a lead alongside the management team or even a Motor Vehicle Operations Manager 1 where you join the management team.
The DMV's diverse job duties aid in developing communication, analytical, and problem solving skills while getting the opportunity to help the great people in the State of Alaska.
The Working Environment You Can Expect
The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR1 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 08:30 - 5:00 Monday through Friday with possible overtime opportunities.
Who We Are Looking For
We are interested in candidates who possess some or all of the following position specific competencies:
- Clerical: applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards. Completes work independently with minimal supervision. Uses skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Customer Service: Interacts with recipients of services (internal or external customers) in a way that provides accurate, timely, and effective information and service in a courteous and professional manner.
- Attention To Detail: sees and pays attention to details; recognizes the component parts of a procedure or object, and can verify correctness or error in an individual part or procedure.
- Self Management: effectively prioritizes and completes tasks in order to deliver desired outcomes within allotted time frames.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Please read the below information carefully. This applies to your application submission.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.
At time of interview, please be prepared to provide Two Professional References.
ALVIN
Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Joshua Martinez
Office Manager II
Phone: 907-269-5551
katie.smith@alaska.govSalary : $21
