Motor Vehicle Office Manager 2 (12-5338)

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

This role involves managing office operations by coordinating workflow, allocating resources, and overseeing projects to ensure efficiency, productivity, and alignment with organizational goals. It includes supervising employees through scheduling, performance evaluation, coaching, hiring, and implementing office standards while fostering career development and effective conflict resolution. Additionally, the role handles high-level customer and employee complaints, enforces regulatory compliance, and ensures the secure management of finances and sensitive materials.

Our Organization, Mission, and Culture

ABILITY

We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED

We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE

We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE

SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE

The Benefits of Joining Our Team

At the DMV, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits. 

The Working Environment You Can Expect 

The Office Manager 2 reports directly to the Driver Services Program Manager and provides support to two Office Manager 1s and their respective teams. The workday begins at 8 AM and includes two 15-minute breaks and a one-hour lunch. A quiet, professional workspace is essential, and you will be equipped with all necessary tools to handle customer inquiries, support staff, and participate in virtual meetings, training sessions, and daily operations while remote. Occasional in-office meetings or training sessions may be required.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.Skilled in working effectively with senior management, adapting to changing priorities, meeting deadlines, and working on multiple projects with overlapping or conflicting schedules.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. 

One year of experience supervising employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Office Manager 1 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.

Special Note:
A background check of criminal justice information will be conducted upon initial employment. 

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

EDUCATION
 If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
 Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
 If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
 You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword 

Kate Lampert
Driver Services Program Manager
Kate.Lampert@alaska.gov