VP, Marketing and Customer Service (Alaska Railroad)

Salary : Depends on QualificationsLocation : Anchorage, AKJob Type : Full TimeJob Number : 2025-019Department : Alaska Railroad CorporationOpening Date : 02 / 10 / 2025Closing Date : 2 / 23 / 2025 11 : 59 PM AlaskaPosition Open To : All ApplicantsBargaining Unit : RR - Non RepresentedRange : NR15 Job DescriptionPURPOSE OF POSITION : Directs and coordinates Marketing and Customer Service Department activities including marketing and promotion, sales, pricing, product design and implementation of freight and passenger services for the Alaska Railroad Corporation. Coordinates marketing, transportation services and sales efforts.Duties and Responsibilities : Negotiates transportation agreements, as required, with ARRC customers, subject to appropriate coordination and approvals before commitment is made to customer. Manages the administration of the contracts.Researches and analyzes the movement of all products transported into and out of the state of Alaska by determining types of products, modes of transportation, costs of transportation, and timing of its movements.Works closely with senior leadership to establish and accomplish ARRC business objectives, operating goals, and corporate policies in cooperation with the ARRC Board of Directors. Works with management staff on new business that could be developed based on market and economic analysis. Forecasts revenue for business plan. Manages a model for estimating the cost of freight and passenger services. With assistance from management staff, through contacts with other carriers and association with the business community, develops an information base which will maintain reliable information on competitive passenger and transportation pricing levels.Provides leadership, management and direction to the Marketing and Customer Service Department.Proposes and administers freight movement and passenger pricing policies which will optimize revenue, meet profit objectives, and encourage the growth of ARRC business.Oversees the preparation of the Department's annual budget and controls expenditures in accordance with budget allocations. Reviews and analyzes expenditures, financial, and operations reports to determine requirements for increasing profits and improving service.Coordinates strategic and tactical planning efforts with management staff to develop business opportunities and innovative services that enhance corporate revenues.Acts as a representative of ARRC before various governmental bodies or the general public. Prepares and gives presentations to the ARRC Board of Directors, customers and interested parties.FACTOR 1 : Knowledge, Skills, and AbilitiesBachelor's degree in Business Administration, Transportation, Marketing or Economics or related field and ten (10) years of experience in transportation and logistics management, including two (2) years in a senior management position is required. Additional experience can be substituted for the degree requirement on a year-for-year basis. Master's Degree in Business Administration is preferred. Must have extensive knowledge of marketing theory, principles and practices. Must have knowledge of collective bargaining agreements. Must have a demonstrated ability to lead people and achieve results through others. Must have the ability to organize and manage multiple priorities.FACTOR 2 : Analytical Skills and ImpactMust be able to analyze business opportunities to determine the cost / benefit ratio and the impact on net earnings. Reviews and analyzes expenditure, financial, and operations reports to identify opportunities to increase profits. Develops businessobjectives to increase efficiency and revenue and lower costs. Must have well-developed negotiating skills which results in customer contracts and agreements with terms favorable to the ARRC.Must be able to develop, analyze and modify long-range strategic marketing plans.Ability to apply business practices and experiences to decision-making process. Incumbent must be able to gather relevant data and information, identify patterns, trends, and causes and use that information to develop, test, and implement new models and solutions, and to evaluate courses of action relative to the business case. FACTOR 3 : Supervision and ControlProvides supervision and guidance to department heads, managers, staff, and contractors working on assigned projects. Manages resources needed to successfully complete assignments ensuring operating efficiency.FACTOR 4 : CommunicationCommunicates with ARRC employees and management personnel regarding activities of the Department to ensure coordination of marketing plans and strategies with operational efficiency. Enforces compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations. Contacts are with customers, governmental agencies and the general public to present ARRC's services and capabilities, and to develop and maintain the customer base, which involves negotiations and persuasion.FACTOR 5 : Working ConditionsCorporate office environment.Minimum Qualifications Minimum QualificationsRequired-Bachelor's degree in Business Administration, Transportation, Marketing or Economics or related field -Ten (10) years of experience in transportation and logistics management, including two (2) years in a senior management position. (Additional experience can be substituted for the degree requirement on a year-for-year basis). -Extensive knowledge of marketing theory, principles and practices. -Knowledge of collective bargaining agreements. -Demonstrated ability to lead people and achieve results through others. -Ability to organize and manage multiple priorities.PreferredMaster's Degree in Business Administration. Additional Required InformationPlease be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment. Contact InformationAlaska Railroad Human Resources DepartmentE-Mail : Phone : 907-265-2438Mailing Address : P.O. Box 107500, Anchorage, AK 99510-7500Street Address : 327 West Ship Creek, Anchorage, AKFax Number : (907) 265-2542Alaska Railroad Corporation is an equal opportunity employerWORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to For applicant password assistance please visit : Alaska Railroad Corporation BenefitsThe following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit. Retirement PlansARRC Pension Plan - Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.Tier 2 Description (Employees hired after July 1, 2015)Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.Early retirement, survivor and disability benefits are available for vested participants.401(k) Tax Deferred Savings Plan - Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match. 457 Deferred Compensation Plan - Participation is optional for non-represented employees.Insurance and Flexible Spending Plans All plans are optional except the RR Dental Plan for bargaining unit employees. Health Insurance PlanA comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.The Railroad also offers two dental plans.The Railroad National Dental for represented employees.The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.Paid Leave & Holidays Vacation Leave -accrual per bi-weekly pay period : Represented Employees0-3 Years of Service = 4 Hours>

3-15 Years of Service = 6 Hours>

15 Years of Service = 8 Hours Non-Represented Employees0-3 Years of Service = 6 Hours>

3-15 Years of Service = 8 Hours>

15 Years of Service = 10 Hours Sick Leave : accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period. 11 Paid holidays For additional information regarding these benefits, please go to 01 Do you have a Bachelor's degree in Business Administration, Transportation, Marketing or Economics or related fieldORDo you have additional experience which can be substituted for the degree requirement on a year-for-year basis? Yes No 02 Do you have at least ten (10) years of experience in transportation and logistics management? Yes No 03 Do you have at least two (2) years in a senior management position? Yes No 04 Do you have extensive knowledge of marketing theory, principles and practices? Yes No 05 Do you have knowledge of collective bargaining agreements? Yes No 06 Do you have an ability to lead people and achieve results through others? Yes No 07 Do you have the ability to organize and manage multiple priorities? Yes No 08 Are you able to perform this position's duties with, or without, reasonable accommodations? Yes No Required Question