CASE MANAGER UNIT SUPERVISOR

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Address: Division of Developmental Disabilities (DDD)
3274 Bob Drive, Prescott Valley, Arizona 86314

Salary: $58,510.18 - $65,900.02

Grade: 19

Closing Date: April 9, 2025

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but not limited to:

• Supervises and directs work activities of subordinate staff; provides necessary training; provides technical advice and assistance to staff regarding development, implementation, or monitoring of member Person Centered Service Plan (PCSP); completes performance evaluations.
• Reviews cases assigned to work unit; assesses needs and assigns case to staff members; reviews Person Centered Service Plan developed by Support Coordinator to ensure member needs are met; ensures assignment area completed within established time lines in compliance with quality standards.
• Attends and facilitates meetings, including but not limited to staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups.
• Meets with subordinate staff to assist with identifying necessary changes and modifications to Individual Support Plans.
• Develops support plans for the most difficult and complex cases assigned to the work unit; interviews and counsels members and family members; makes modifications to the Individual plan as necessary.
• Reviews, verifies, and authorizes expenditures to ensure compliance with budgetary constraints; prepares reported relating to cases assigned to the work unit; completes special projects as assigned, e.g., conducts unit, district, or statewide training as needed.

Knowledge in:

• Knowledge of principles and practices of case management, methodology, procedures and techniques in development of Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities.
• Knowledge of crisis management.
• Knowledge of Federal and State Statues, agency policies and procedures relating to the care and treatment of persons with developmental.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA).

Skills in:

• Skills in team building.
• Skills in workload management.
• Skill in leadership.
• Skills in problem identification and resolution.

Ability in:

• Ability to assess needs and determine suitability of Individual Family Support Plans/Individual Service Plans, teaching, and coaching/training.
• Ability to analyze issues and develop positive solutions.
• Ability to supervise a unit of professional staff.
• Ability to maintain confidentiality.

N/A

• An Arizona Licensed Registered Nurse in good standing OR possess a Bachelor’s or Master’s degree in Social Work with a minimum of three (3) years case management experience OR possess a Bachelor’s degree in Psychology, Special Education, or Counseling, with a minimum of three (3) years’ of case management experience and three (3) years of management experience.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Laura Kaspar at (602)390-5549 or lkaspar@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602)390-5549 or lkaspar@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.