What are the responsibilities and job description for the PROGRAM SUPERVISOR position at State of Arizona?
DEPARTMENT OF CHILD SAFETY
The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.
PROGRAM SUPERVISOR
Job Location:
1201 S. ALMA SCHOOL ROAD
MESA, ARIZONA 85210
Posting Details:
Salary: $31.6827 hourly/$65,900.0200 annual
Grade: 21
Closing Date: 2/13/2025
Job Summary:
Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a unit of DCS Specialists, Case Aides, and support staff that are engaged in child safety services.
Job Duties:
Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.
Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance
Interviews and trains staff within the unit. Develops work schedules.
Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.
Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.
Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.
Produces, utilizes and sends reports.
Other duties as assigned
Knowledge, Skills & Abilities (KSAs):
- Federal and State laws, regulations and directives pertaining to protective services
- Risk assessment practices and procedures
- Principles and Practices of work leadership and management
- Theories of personality development and adjustment
- Policies and procedures of court systems
- Community Resources
- Policies and procedures of GUARDIAN and automated systems
- Verbal and written communication
- Eliciting information through interviews
- Establishing and maintaining work relationships
- Resolving problems
- Delivering public speeches
- Supervisory techniques
Ability to:
- Apply the principles and practices of work leadership and the Department of Child Safety Management System.
- Maintain professional boundaries
- Lead by example
- Work as a team
- Recognize employee strength and weaknesses
- Prepare detailed documentation to ensure that the records are accurate to the reported information.
- Perform after hour duties.
Pre-Employment Requirements:
AND
1. One (1) year of experience as a DCS Program Specialist (working titles: Section, Regional, TDM facilitator, Hotline Quality Assurance, Program Administrator Support Assistant, Community Liaison).
OR
2. Four (4) years of combined experience as a DCS Specialist Trainee, DCS Specialist, Investigator Sr., or Assistant Manager.
OR
3. Three (3) years of combined experience as a DCS Specialist Trainee, DCS Specialist, Investigator Sr., or Assistant Manager AND one (1) year of professional-level supervisory experience.
- Note: Professional-level supervisory experience is defined as being responsible for managing personnel, allocating resources, conducting performance evaluations, reviewing salaries, and making personnel action recommendations. Experience must be verifiable.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the Guardian Central Registry.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans.
Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.
Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Salary : $500 - $65,900
