PROGRAM SUPERVISOR

ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

1201 S. ALMA SCHOOL ROAD
MESA, ARIZONA 85210
(INVESTIGATIONS)

Salary: $65,900.0200 annual
Grade: 21

Closing Date: 4/23/2025

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.

Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance

Interviews and trains staff within the unit. Develops work schedules.

Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.

Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.

Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.

Produces, utilizes and sends reports.

Other duties as assigned

Required Training:
DCS Specialist Training track classroom sessions unless this training has been completed within the previous two years
DCS Program Supervisor Training Track
Note: Training will be provided and Classroom sessions are provided in Phoenix.

Knowledge of:
Federal and State laws, regulations and directives governing child protective services
Risk assessment practices and procedures
Principles and Practices of work leadership and management
Theories of personality development and adjustment
Policies and procedures of court systems
Community Resources

Skill in:
Verbal and written communication
Eliciting information through interviews
Establishing and maintaining work relationships with children, their families, and court representatives
Resolving problems
Delivering public speeches
Supervision techniques

Ability to:
Apply the principles and practices of work leadership and the DCS Management System.
Maintain professional boundaries
Lead by example
Work as a team member
Recognize employee strengths and development opportunities.
Prepare detailed documentation of parent, child, and professional contacts to ensure that the records accurately convey reported information and minimize misinterpretation.
Perform after-hour duties.
To learn policies and procedures of Guardian and automated system.

Master's or Bachelor's Degree from an accredited college or university AND
Three (3) years of experience with the Arizona Department of Child Safety (DCS).

OR

Master's or Bachelor's Degree from an accredited college or university AND
Two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role. AND Six (6) months of experience in a DCS Program Supervisor Special Assignment role.

OR

Master's or Bachelor's Degree from an accredited college or university AND
Two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role. AND One (1) year of professional-level supervisory experience.

Note: Proof of professional-level supervisory experience will be requested after candidate has been recommended for hire. Professional-level supervisory experience is defined as being responsible for managing personnel, allocating resources, conducting performance evaluations, reviewing salaries, and making personnel action recommendations

OR

Master's or Bachelor's Degree from an accredited college or university AND
Five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice.

Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
Must be able to secure and maintain clearance from the Guardian Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.