What are the responsibilities and job description for the RADIO DISPATCH OPERATOR position at State of Arkansas?
Position Number: 22079562
County: Sebastian
Posting End Date: April 6, 2025
Anticipated Starting Salary: $32,405.00
Fort Chaffee
The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs.
This position is eligible for a recruitment incentive program if the hiring official requests the incentive, a qualified candidate may earn a sign-bonus up to $5,000 depending on the budget. Eligibility criteria, the applicant cannot be a current employee of the Executive Branch, the employee must remain with the agency for 12 months. If the employee resigns or terminates from the agency, before the year is completed, the employee shall pay back the entire recruitment amount received.
The Department of the Military is a Drug-Free Workplace, this includes medical marijuana which is still considered a controlled substance under federal law. (Drug-Free Workplace Act of 1988)
Position Information
Class Code: S069C
Grade: GS05
FLSA Status: NON-EXEMPT
Salary Range: $32,405.00 - $51,686.00
Summary
The Radio Dispatch Operator is responsible for receiving and making calls via radio or telephone and maintaining communication records and logs. This position is governed by state and federal laws and agency/institution policy.
Functions
Receives radio and/or telephone calls concerning building maintenance, parking control, transit operations, emergency situations, or inquires from the general public. Interviews callers to obtain information, creates maintenance work orders, enters parking violation information into computer database, and offers assistance on directions, procedures, and schedules. Relays information to appropriate departmental personnel, such as building maintenance staff, parking control officers, transit bus drivers, and paratransit van drivers. Records or enters information into log and/or computer database. Compiles information from log or database into reports. Receives payments and maintains accounts on parking fees and fines. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of communication procedures and federal rules and regulations concerning radio and telephone transmissions. Ability to operate communications equipment. Ability to maintain logs and records. Ability to communicate in oral and written form.
Minimum Qualifications
The formal education equivalent of a high school diploma; plus two years of experience in operating communication equipment or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
County: Sebastian
Posting End Date: April 6, 2025
Anticipated Starting Salary: $32,405.00
Fort Chaffee
The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs.
This position is eligible for a recruitment incentive program if the hiring official requests the incentive, a qualified candidate may earn a sign-bonus up to $5,000 depending on the budget. Eligibility criteria, the applicant cannot be a current employee of the Executive Branch, the employee must remain with the agency for 12 months. If the employee resigns or terminates from the agency, before the year is completed, the employee shall pay back the entire recruitment amount received.
The Department of the Military is a Drug-Free Workplace, this includes medical marijuana which is still considered a controlled substance under federal law. (Drug-Free Workplace Act of 1988)
Position Information
Class Code: S069C
Grade: GS05
FLSA Status: NON-EXEMPT
Salary Range: $32,405.00 - $51,686.00
Summary
The Radio Dispatch Operator is responsible for receiving and making calls via radio or telephone and maintaining communication records and logs. This position is governed by state and federal laws and agency/institution policy.
Functions
Receives radio and/or telephone calls concerning building maintenance, parking control, transit operations, emergency situations, or inquires from the general public. Interviews callers to obtain information, creates maintenance work orders, enters parking violation information into computer database, and offers assistance on directions, procedures, and schedules. Relays information to appropriate departmental personnel, such as building maintenance staff, parking control officers, transit bus drivers, and paratransit van drivers. Records or enters information into log and/or computer database. Compiles information from log or database into reports. Receives payments and maintains accounts on parking fees and fines. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of communication procedures and federal rules and regulations concerning radio and telephone transmissions. Ability to operate communications equipment. Ability to maintain logs and records. Ability to communicate in oral and written form.
Minimum Qualifications
The formal education equivalent of a high school diploma; plus two years of experience in operating communication equipment or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $32,405 - $51,686
