What are the responsibilities and job description for the Business Process Improvement Analyst position at State of California?
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Are you a highly motivated person that values a positive and empowering work environment? Do you possess excellent analytical, communication and organizational skills? If you are looking for an exciting opportunity and want to join a dynamic team, then this is the place for you!
With the guidance and leadership of the BPI Administrator, the STCR will perform a variety of highly complex functions in the application of BPI methodologies. Responsibilities include reviewing each of the major critical processes of the Tax Branch by examining business operations and identifying and implementing opportunities to improve efficiencies and effectiveness. The STCR will act as lead on review sprints and provide direction and support to the sprint team members, ensuring deadlines are met, and reporting progress and / or issues to the Tax Administrator Is. The STCR will provide assistance to external customers with implementations and transitions; training and / or presentation curriculum, modules, and materials that are used to train and educate internal and external customers. In addition, the STCR will provide support for the Tax Branch Strategic Planning process and provide support for the internal communication strategies of the Tax Branch.
This position requires knowledge and experience relating to employment tax, benefit accounting program issues / processes and will act as a skilled technical business analyst. The STCR must have experience exercising excellent analytical, verbal and written communication skills, and handle sensitive and confidential assignments with tact and diplomacy. Must have the ability to work independently or as part of a team, demonstrate a high level of performance, and ensure goals and timeliness is met.
This position is headquartered in Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
Positions exist at 722 Capitol Mall, Suite 4056
Downtown, near light rail
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Occasional travel may be required for meetings, projects, and training. May be required to work out of other local areas.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- SENIOR TAX COMPLIANCE REPRESENTATIVE (SPECIALIST)
Additional Documents
Position Details Job Code # :
JC-468212
Position #(s) : 280-600-8687-007
280-600-8687-002
Working Title :
Business Process Improvement Analyst
Classification :
SENIOR TAX COMPLIANCE REPRESENTATIVE (SPECIALIST) $6,452.00 - $8,082.00
of Positions : Work Location :
Sacramento County
Telework : Hybrid
Job Type : Permanent, Full Time
Work Shift :
8 : 00 am - 5 : 00 pm
Work Week : Monday - Friday
Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website : Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received / processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination / Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following :
Examination / Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date : 3 / 18 / 2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to :
Employment Development Department
Mail In Address
Attn : Job Control # 468212
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at :
Employment Development Department
Drop Off Address
Attn : Job Control # 468212
EDD / Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento , CA 95814
08 : 00 AM - 04 : 30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :
A Cover Letter is required and must be included.
A Statement of Qualifications (SOQ) is Required.
Please see "Statement of Qualifications Requirements" section for more information about the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :
Benefits Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website : Special Requirements
Jennifer Torres
916) 653-7990
Jennifer.Torres@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact : EEO Officer
916) 654-8434
Accessibility@edd.ca.gov
California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.
The SOQ must address the two statements listed below. It should include specific information and examples as to how your professional education, training, experience, knowledge, skills and abilities meet the qualifications for this position.
The SOQ should be typed and be no more than two pages in length, using a font size no smaller than 12 point.
Resumes and / or cover letter do not take the place of the SOQ. Applications received without a SOQ or SOQs that do not include a response to both statements above may be excluded from the hiring process.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and / or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey : EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
