What are the responsibilities and job description for the Associate Ombudsman – Client Services Analyst position at State of Colorado Job Opportunities?
Department Information
Transform Lives as an Associate Ombudsman – Client Services Analyst
Are you driven by purpose and a passion for public service?
The Office of Colorado’s Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman – Client Services Analyst to make a meaningful impact in Colorado’s child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
Why Work Here?The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
Benefits:
- Health Insurance
- Dental Insurance
- Basic Life & AD&D Insurance (State-paid benefit)
- Optional Life Insurance
- Short-term Disability (State-paid benefit)
- Long-term Disability
- Flexible Spending Accounts
- Health Savings Accounts
- Several Retirement (and supplemental) options
- Generous Paid Time Off
- Eleven Paid Holidays
- Extended Sick Leave
- Worker’s Compensation
- Colorado State Employee’s Assistance Plan
- Employee Discount Program
Description of Job
What You’ll Do:
As an Associate Ombudsman, you’ll serve as a vital resource to Colorado’s children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.
- Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.
- Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.
- Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.
- Monitoring trends and identifying systemic challenges within the child protection ecosystem.
Ensuring every client interaction is an opportunity to educate, inform, and connect.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Required Skills and Qualifications:
We’re looking for someone who thrives in a high-stakes environment and is committed to excellence in public service. The ideal candidate will possess:
Education: A bachelor’s degree in a relevant field such as social work, law, behavioral sciences, journalism, or public administration.
- Professional Experience: At least 1 year of relevant experience in child welfare, investigative work, conflict resolution, law, or journalism, with demonstrable knowledge of Colorado’s child protection system.
- Communication Excellence: Strong written and oral communication skills, with the ability to adapt to diverse audiences and simplify complex regulatory language.
- Critical Thinking and Problem Solving: Exceptional analytical skills to identify core issues, synthesize data, and deliver actionable solutions.
- Empathy and Composure: The ability to maintain professionalism and empathy in high-stress, confrontational, or emotionally charged situations.
- Technological Proficiency: Expertise in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience using research databases such as Westlaw or Lexis.
Self-Management: Proven ability to work independently, meet deadlines, and manage a high caseload while delivering consistent, quality outcomes.
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
Advanced Expertise:
- An advanced degree in fields such as public administration, law, social sciences, or journalism.
- A deep understanding of Colorado’s Children’s Code (Title 19), administrative regulations, or juvenile court procedures.
- Professional Experience:
- Direct work with diverse children, youth, or families in crisis situations or conflict resolution.
- Experience with Colorado’s child welfare framework, including foster care, adoption systems, or child-placing agencies.
- Additional Strengths:
- Bilingual skills to connect with Colorado’s diverse communities effectively.
Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.
Supplemental Information
Join us in transforming the lives of children and families across Colorado. Apply Now!
Why This Role?
This is more than a job—it’s a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, you’ll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
How to Apply:
To be considered for this position, you must apply here: https://coloradocpo.bamboohr.com/careers/25
Applications will not be accepted through any other state or government website or application process.
Applications must include:
- Cover letter
- Resume identifying specific experience and dates of employment.
- A professional writing sample that demonstrates knowledge of the child protection system.
- Please include answers to the Supplemental Questionnaire. The questions are listed below or may be accessed by clicking below.
Official Position Full Job Description Link:
https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4
Supplemental Questionnaire Link:
https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:c81e84c4-6735-4113-966e-62fc148b06cd
Salary : $80,000
