What are the responsibilities and job description for the Business Analyst III - Delivery Tax - Hybrid position at State of Colorado Job Opportunities?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
The Innovation Strategy Delivery (ISD) group employs standard software development life-cycle methodology and tools to facilitate the gathering of business requirements allowing business partners to meet successfully the initiatives set for DOR using the technology resources available.
The Delivery Tax Team within ISD is seeking an individual to work collaboratively as the go between among the customer/business unit and the development team. You will use your interpersonal skills to obtain development requirements and your technical skills to work with developers on how solutions will work while ensuring customers needs are met.
As a Business Analyst, you will partner with members of the vendor development team and the Office of Information Technology (OIT) to design and implement changes to the platforms and solutions that meet the needs of CDOR and their stakeholders. The successful candidate will be able to research, analyze and use resources to solve complex requirements, while working independently. If you are detail oriented, can problem solve effectively and work well with varying personalities, then this job may be for you!
Primary Duties:
Determine scope and develop user requirements
- Ensures that only items outlined as an issue description are included in the development work and limit scope creep.
- Documents requirements by deciding what questions to ask and the appropriate follow-up.
- Determines the best tools to use for a given situation and a given client base.
- Identifies, validates, and implements changes to improve process efficiency and effectiveness.
- Creates and implements management plans for assigned projects, with attention to transparent communication at all levels.
- Produces reports, timelines, and graphics to communicate expectations and progress to leadership, customers, and other relevant parties.
Create and implement work plans
- Determines the appropriate stakeholders and works with them to ascertain the complete list of backlog items for projects.
- Works with the stakeholders to prioritize the backlog, accounting for any dependencies and provides updates to stakeholders on the progress of the development activities and ensures that the project satisfies timelines.
Perform, evaluate, and communicate thorough quality assurance
- Reviews documented requirements and determines steps to test new code accurately.
- Gathers information from customers on current business processes and choose how to replicate necessary outcomes.
- Reviews reported issues and decides if the problem is a defect or a training issue.
Customer relationship management
- Serves as the primary point of contact assigned projects.
- Responds to customer inquiries and determines the best manner to promote customer service and transparency.
- In collaboration, recommends potential solutions and documentation required by best practices.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
H1C3XX
ANALYST III
MINIMUM QUALIFICATIONS:
Experience Only:
Six (6) years of relevant experience in accounting, analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing.
OR
Education and Experience:
A combination of related education (Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting) and/or relevant experience in an occupation related to the work assigned (as stated above) equal to six (6) years.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:
- Current or prior state experience as a business analyst.
- Current or previous experience at a state government agency with accounting, tax accounting or GenTax.
- Additional years of experience with functional testing and facilitating user acceptance testing
- Documenting user stories/ business requirements
- Developing testing scripts (manual and/or automated)
- Facilitating User Acceptance Testing experience working in an Agile/ Scrum environment.
- Experience supporting an existing software solution, including completing version upgrades.
- Proven ability to work as a team and accept supervision.
- Proven success organizing and tracking workload.
- Certification(s) International Institute of Business Analysis.
- Experience with facilitating meetings with stakeholders
- Experience using Google Suite
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
