What are the responsibilities and job description for the Desktop Technical Analyst (Hybrid Workplace From CO) position at State of Colorado Job Opportunities?
Department Information
Together, we innovate for a stronger Colorado
We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.
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Description of Job
Are you a technology guru who is skilled in addressing technical matters in a way that those without an IT background can understand? Do you enjoy problem-solving and investigating issues? As a member of our Desktop team, you will utilize these skills while providing critical, targeted Tier I and II desktop support.
Our new Desktop Technical Analyst will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, your important contribution will empower your coworkers to fully utilize the technical resources available and provide excellent government services for the members of the Colorado community.
Some of the important duties you will perform:
Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.- Provide targeted support for hardware and software issues remotely and on-site.
- Manage and maintain asset information systems.
- Image, prepare, and deploy new and/or rebuilt computers.
- Proactively manage all open change orders, assigned incidents, and problems.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
Minimum Qualifications:
Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
- If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications:
Experience with Asset Management.- Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
- Experience working in ticketing systems for technical support.
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
Conditions of Employment:
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
Supplemental Information
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
Our application process and what to expect after you apply are described in the videos found here.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
