What are the responsibilities and job description for the E-File Analyst IV position at State of Colorado Job Opportunities?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
Taxpayer Service Division
The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.
Under the Taxation Division and Taxpayer Services, E-Services is responsible for ensuring the Colorado Department of Revenue implements national and industry standards for income tax, sales tax, and excise tax and fees as it relates to electronic return filing. This unit furthers the Department's goal of offering electronic means to transact business and communicate with the department. E-Services provides central oversight to the Department's Revenue Online, the Sales and Use Tax System (including its GIS component), and the Taxation Division's services in Colorado Interactive’s MyBiz Colorado. This unit also manages the content of and updates to the Division’s automated chatbots.
E-Services is seeking someone who is passionate about helping taxpayers and department personnel as the E-Services Analyst IV. This position exists to implement and advance the various strategies of the Taxation Division that relate to electronic interaction and communication with citizens and taxpayers. Interactions and communications include incorporating national e-file standards into Colorado's electronic tax returns, improving the customer experience in Revenue Online website and with various Taxation Division chatbots, and resolving issues related to electronic filings for sales tax and income tax. This position is primarily hybrid with occasional in person meetings.
The Typical Day as an E-File Analyst:
As an E-File Analyst IV, you will:
Development and implementation
- Serve as work lead for the online sales tax filing portal Sales and Use Tax System (SUTS) and the Geographic Information System (GIS), providing general oversight of work to two positions.
- Analyze income tax and business tax statutory, legislative changes, and form changes then translate these changes into electronic return formats.
- Evaluate and improve existing processes, documentation, return schema, and business rules for multiple tax types.
- Manage third-party software vendor testing and submissions.
- Analyze and improve the customer experience and increase utilization of the online system.
Add functionality to and improve responsiveness of Revenue Online.
Coordination with third-party
- Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
- Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
Systems Management
- Research electronic submissions to determine if any errors exist that cause a delay in processing.
- Review data in Revenue Online and GenTax to determine where transactional issues occur.
- Monitor the IRS e-services communications to ensure the filing portal is open and free of errors.
- Monitor system performance to ensure Gentax processes e-filed returns correctly and in a timely manner.
- Collaborate with the supervisor to identify system issues and prepare system support tickets.
- Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.
- Manage and respond to inquiries received through departmental email.
This position is primarily hybrid with occasional in person meetings.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
H1C4XX
ANALYST IV
MINIMUM QUALIFICATIONS:
Experience Only:
Seven (7) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems, or an occupation related to the work assigned to this position.
OR
Education and Experience:
A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and/or relevant experience in an occupation related to the work assigned equal to seven (7) years.
Preferred Qualifications:
The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting a successful candidate:
- Leadership/supervisor experience
- Experience in training different systems to team members
- Independently guiding work of other positions
- Designing and writing XML schemas or other tax return reporting standards.
- Possess federal and state income tax and state sales tax knowledge.
- Analyzing state income and sales tax laws and translating these into electronic tax forms.
- Analyzing and adopting national e-file standards and best practices.
- Providing system analysis and support for Fast Enterprises Gentax.
- Testing and validating business systems.
- Proficiency in the use of various PC software applications including Microsoft Office (Word, Excel, etc.), and Google Suite.
- Strong written communications skills
- Ability to manage multiple projects and deadlines.
- Excellent interpersonal and customer service skills.
- Ability to collaborate with subject matter experts.
- Self-starter, including the ability to learn new processes, concepts and develop expertise.
- Self-motivated, self-directed, reliable, and accountable.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- Recommended attachments: Resume, Cover letter
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
