What are the responsibilities and job description for the Performance Analyst IV - Office of Economic Security. position at State of Colorado?
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
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CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description Of Job
Please Note: This position has hybrid work arrangements, employees are expected to report to the office at least 2 days a week.
These arrangements are subject to change.
About The Executive Directors Office
The Executive Director’s Office is responsible for the strategic direction and effective internal operations of the Colorado Department of Human Services (CDHS). It works with the Governor’s Office, legislature, other government agencies, CDHS staff, counties, and a wide variety of stakeholders. The CDHS vision is to empower Coloradans to thrive through bold and innovative health and human services.
The Organizational Performance Management team advises and assists agency leaders by using data analysis and strategic planning to drive strategy to improve human services outcomes in Colorado. The Department’s performance management strategy discusses data-driven reports and information in meetings where Department leadership and program staff hold each other accountable by following up until problems are resolved and results are improved. This performance management strategy is not simply another layer of reporting but is the way CDHS manages its work to achieve results. The performance management strategy improves programs crossing each service delivery office in the Department: Adult, Aging, and Disability Services; Civil and Forensic Mental Health, Children, Youth, and Families; and Economic Security. This strategy also improves internal-facing programs within Financial Services and Administrative Solutions. Through the Organizational Performance Management team’s efforts, CDHS Division and Office leadership are advised on performance data and are assisted in the development of alternative strategies for best results, with the intent of supporting a continuous quality improvement environment. The Organizational Performance Management team also supports and implements strategic planning and performance improvement efforts across the Department.
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CDHSCareers
A Bout This Position
As part of the Organizational Performance Management team, the Performance Analyst aids in the delivery of performance management activities, including preparation for performance management strategy meetings, collaborating with the OES Office Director, Deputy Director, and Division staff pre- and post-strategy meetings, and aiding in research efforts for the identification of best practices and opportunities for performance improvement. This position also serves as a support for the implementation of strategic planning and performance improvement efforts across the Department.
Additionally, this position creates, develops, and recommends new and innovative business processes and methodologies to streamline processes, optimize efficiencies, provide enhanced customer service, increase productivity, achieve cost avoidance, and align with CDHS strategic initiatives.
This position supports Evidence-Based Decision Making work in OES to inform resourcing decisions, including documenting the best available evidence for OES programs, establishing performance measures to track outputs and outcomes, and using all of these to drive performance and process improvements.
In addition to the duties listed, this position serves as the staff authority and subject matter expert for CDHS’s performance improvement and strategic planning implementation efforts and the program areas related to the Office of Economic Security (OES) and respective divisions.
Summary Of Duties
Performance Improvement Leadership, Analytics, and Enhancement. This position is delegated staff authority and relied upon by The Senior Executive Team and Executive Management Team to facilitate the Department's performance improvement activities related to OES and respective divisions, ensuring alignment with the Department’s strategic plan. This position provides performance management guidance, facilitation, coordination, and data analytics for the performance improvement process to ensure maximum effectiveness and alignment across all areas of the Department within their Offices/Divisions and applicable sister agencies. This Position focuses on how these activities are tracked and reported in their respective databases (CDHS Smart Act Performance Plan and WIGs). Aids in the delivery of performance management activities, including preparation for performance management strategy meetings, collaborating with Division staff pre- and post-strategy meetings, and aids in research efforts for the identification of best practices and opportunities for performance improvement.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Please note: This experience must be clearly documented on your application and the supplemental questions must be answered. Your application will not be considered if you do not answer the supplemental questions, responses such as “N/A", "In Cover Letter" or See resume” will not be accepted.
Minimum Qualifications
Experience Only:
Seven (7) years of relevant experience in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or an occupation closely related to the work assignment.
OR
Education And Experience
A combination of related education and/or relevant experience in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or a closely related field of study related to the work assignment equal to seven (7) years.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to Apply
The Assessment Process
For additional recruiting questions, please contact Victoria.Crocket@state.co.us
About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Our Values
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
Need help with your application? Click here.
Toll Free Applicant Technical Support
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description Of Job
Please Note: This position has hybrid work arrangements, employees are expected to report to the office at least 2 days a week.
These arrangements are subject to change.
About The Executive Directors Office
The Executive Director’s Office is responsible for the strategic direction and effective internal operations of the Colorado Department of Human Services (CDHS). It works with the Governor’s Office, legislature, other government agencies, CDHS staff, counties, and a wide variety of stakeholders. The CDHS vision is to empower Coloradans to thrive through bold and innovative health and human services.
The Organizational Performance Management team advises and assists agency leaders by using data analysis and strategic planning to drive strategy to improve human services outcomes in Colorado. The Department’s performance management strategy discusses data-driven reports and information in meetings where Department leadership and program staff hold each other accountable by following up until problems are resolved and results are improved. This performance management strategy is not simply another layer of reporting but is the way CDHS manages its work to achieve results. The performance management strategy improves programs crossing each service delivery office in the Department: Adult, Aging, and Disability Services; Civil and Forensic Mental Health, Children, Youth, and Families; and Economic Security. This strategy also improves internal-facing programs within Financial Services and Administrative Solutions. Through the Organizational Performance Management team’s efforts, CDHS Division and Office leadership are advised on performance data and are assisted in the development of alternative strategies for best results, with the intent of supporting a continuous quality improvement environment. The Organizational Performance Management team also supports and implements strategic planning and performance improvement efforts across the Department.
Opt in below to receive text message updates on CDHS recruiting
CDHSCareers
A Bout This Position
As part of the Organizational Performance Management team, the Performance Analyst aids in the delivery of performance management activities, including preparation for performance management strategy meetings, collaborating with the OES Office Director, Deputy Director, and Division staff pre- and post-strategy meetings, and aiding in research efforts for the identification of best practices and opportunities for performance improvement. This position also serves as a support for the implementation of strategic planning and performance improvement efforts across the Department.
Additionally, this position creates, develops, and recommends new and innovative business processes and methodologies to streamline processes, optimize efficiencies, provide enhanced customer service, increase productivity, achieve cost avoidance, and align with CDHS strategic initiatives.
This position supports Evidence-Based Decision Making work in OES to inform resourcing decisions, including documenting the best available evidence for OES programs, establishing performance measures to track outputs and outcomes, and using all of these to drive performance and process improvements.
In addition to the duties listed, this position serves as the staff authority and subject matter expert for CDHS’s performance improvement and strategic planning implementation efforts and the program areas related to the Office of Economic Security (OES) and respective divisions.
Summary Of Duties
Performance Improvement Leadership, Analytics, and Enhancement. This position is delegated staff authority and relied upon by The Senior Executive Team and Executive Management Team to facilitate the Department's performance improvement activities related to OES and respective divisions, ensuring alignment with the Department’s strategic plan. This position provides performance management guidance, facilitation, coordination, and data analytics for the performance improvement process to ensure maximum effectiveness and alignment across all areas of the Department within their Offices/Divisions and applicable sister agencies. This Position focuses on how these activities are tracked and reported in their respective databases (CDHS Smart Act Performance Plan and WIGs). Aids in the delivery of performance management activities, including preparation for performance management strategy meetings, collaborating with Division staff pre- and post-strategy meetings, and aids in research efforts for the identification of best practices and opportunities for performance improvement.
- Manages accountability to action plans following Performance Management meetings: Manages accountability to action items identified by the Executive Management Team (EMT) in Performance Management strategy meetings.
- Metric Development: Manages and facilitates the State Fiscal Year (SFY) measurement development process in alignment with the Department’s Strategic Plan and Office priorities related to OES and respective divisions, including Wildly Important Goal (WIG) development. Consult with program staff to establish program-specific output and outcome measures (performance management).
- Reporting: Writes reports utilizing objective observations as well as being sensitive to the needs of the audience who consumes the product. Completes monthly, quarterly, and annual reports for the Governor’s office and for the Office of State Planning and Budgeting, including the CDHS SMART Act Performance Plan and WIGs.
- Performance Management Strategy Celebrations: Manages celebrations for meeting metric goals and outcomes.
- This position is delegated staff authority and is the content expert for the Department’s performance management activities related to OES and respective divisions. The Senior Executive Team and Executive Management Team rely on this position to facilitate the Department's strategic planning initiatives and how it relates to performance management activities for OES and respective divisions. This position is relied upon by the Department’s Leadership to provide strategic planning guidance, facilitation, and coordination for the strategic planning process to ensure maximum effectiveness and alignment across all areas of the Department within their Offices/Divisions and applicable sister agencies.
- Facilitates division-wide, office-wide, department-wide, and/or cross-department collaboration to achieve the goals of the strategic plan,
- Participates in workgroups unique to OES and respective divisions to facilitate systems change.
- Acts as liaison between the department's strategic planning work and how it relates to the performance management activities as it relates to OES and respective divisions.
- Coordinates major improvement strategies and associated actions to be included in the Department’s strategic planning process, the Department’s Performance Management Plan, and SMART Act (Governor’s priorities) Performance Plan,
- Creates and maintains clear documentation of the Department’s Performance Improvement strategies as it relates to strategic plan initiatives,
- Conducts data analysis to inform strategic planning and decision-making needs,
- Creates and monitors implementation plans. Check-in regularly with Office and Division staff to ensure progress is made and/or determine if assistance is needed.
- Coordinates the strategic planning processes with other Department processes, such as budget development. Ensure strategic decisions are aligned with budget and finance and that strategic planning aligns with and complements the annual budget cycle.
- Participates in the Alignment meeting to discuss current and future initiatives, Office dynamics, and potential strategies,
- Assists with the budget item request process throughout the year,
- Escalates departmental risks through the appropriate performance management session,
- Leads and supports efforts related to the implementation of CDHS’s Strategic Plan.
- Process Improvement. Develop process improvement strategies for all improvement, policy related and strategy projects. Work closely with the Strategic Operations and Solutions team to figure out the best way to communicate changes via effective communication mechanisms utilizing change management best practices.
- Implement continuous improvement best practices for the Department. Develop and utilize standard metrics to analyze departmental project trends and assist clients in minimizing waste, increasing customer satisfaction, creating early action adaptation to change and reducing resistance.
- Collaborate with cross functional project teams to develop, and appropriately execute process improvement strategies, including conducting swim lane mapping, RACI matrix, root cause analysis and process analysis.
- Review departmental goals and provide input on Department-wide strategic plans that align CDHS projects with the overall departmental vision and goals. Recommend changes to the work unit’s standard work and processes for optimal program efficiency.
- Utilize Strategic Operations and Solutions team’s best practices, training, templates, and tools as well as various other resources. Develop and maintain the OES program inventory to inform where evidence portfolios are to be built. Support the development and management of evidence portfolios to help identify and implement best practices in OES program areas.
- Proactively provide internal customers with helpful performance management and process improvement resources, templates and tools
- Facilitate meetings and engage participants to keep everyone on track to meet the objectives.
- Meeting logistics: This position is responsible for ensuring that the Department’s Performance Management meetings run smoothly for the Executive Management Team.
- Serve as backup: Being available to other analysts and divisions to help.
- Being available to cover for other analysts in the event of vacations, sick leave, and FMLA; preparing documents, participating in meetings, etc.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Please note: This experience must be clearly documented on your application and the supplemental questions must be answered. Your application will not be considered if you do not answer the supplemental questions, responses such as “N/A", "In Cover Letter" or See resume” will not be accepted.
Minimum Qualifications
Experience Only:
Seven (7) years of relevant experience in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or an occupation closely related to the work assignment.
OR
Education And Experience
A combination of related education and/or relevant experience in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or a closely related field of study related to the work assignment equal to seven (7) years.
- Preferred Qualifications: Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)
- Bachelor's degree from an accredited institution in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or a closely related field of study related to the work assignment.
- Ability to use best practices, performance data and performance improvement strategies to improve outcomes and meet goals
- Ability to conduct a comprehensive review and analysis of all factors affecting a performance measure, including qualitative and quantitative data, data entry, queries, and related policies and procedures.
- Analyze quantitative and qualitative performance data Experience in developing, implementing, and monitoring strategic plan objectives and initiatives.
- Experience synthesizing and delivering complex information for use at the executive and senior management level
- Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, in order to determine if departmental objectives have been met
- Ability to effectively communicate in both written and oral format
- Analyzing multiple sources of information to increase performance
- Ability to create recommendations for the graphic presentation of performance data
- Proficiency in Microsoft Office suite, specifically PowerPoint and Excel and G Suite including Gmail, Hangouts, Calendar, and Docs, Sheets, Slides, and Forms.
- Experience in a complex human services environment
- Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).
- Travel - Occasional in-state and out-of-state travel is required.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to Apply
The Assessment Process
For additional recruiting questions, please contact Victoria.Crocket@state.co.us
About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- Employee Wellness program MotivateMe
- Excellent work-life programs, such as flexible schedules, training and more
- Remote work arrangements for eligible positions
- Some positions may qualify for the Public Service Loan Forgiveness Program. For more
Our Values
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
Need help with your application? Click here.
Toll Free Applicant Technical Support
