What are the responsibilities and job description for the SNAP E-EBT Coordinator / Social Services Specialist III / H1T3XX. position at State of Colorado?
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description Of Job
Please Note: This position has hybrid work arrangements. Employees are expected to report to the office at least 2 days a week. These arrangements are subject to change.
About This Unit
The Food and Energy Assistance Division is responsible for the administration of several major Federal programs such as the Supplemental Nutrition Assistance Program (SNAP), Electronic Benefit Transfer (EBT) program, Food Distribution Programs (FDP), the Summer-Electronic Benefit Transfer (S-EBT) program and the Low-Income Energy Assistance Program (LEAP) and associated support systems and subprograms that address food and energy needs for Coloradans.
About This Position
This position supports the E-EBT (Energy-Electronic Benefit Transfer) program. Colorado House Bill 21-1105 requires FEAD to implement a program to distribute fuel assistance payments to households that receive SNAP benefits but do not receive LEAP in order to qualify those households for the standard utility allowance to maximize their SNAP benefits. This position primarily exists to answer client and county questions and to research, document, and respond to inquiries regarding E-EBT and the program’s interaction with SNAP. This position provides operational support, data review, and quality assurance.
Summary Of Job Duties
Coordination of County and Client Inquiries :
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.
Minimum Qualifications
Option 2 - Substitutions
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
How to Apply
The Assessment Process
For additional recruiting questions, please contact Victoria.Crocket @state.co .us
About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Our Values
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description Of Job
Please Note: This position has hybrid work arrangements. Employees are expected to report to the office at least 2 days a week. These arrangements are subject to change.
About This Unit
The Food and Energy Assistance Division is responsible for the administration of several major Federal programs such as the Supplemental Nutrition Assistance Program (SNAP), Electronic Benefit Transfer (EBT) program, Food Distribution Programs (FDP), the Summer-Electronic Benefit Transfer (S-EBT) program and the Low-Income Energy Assistance Program (LEAP) and associated support systems and subprograms that address food and energy needs for Coloradans.
About This Position
This position supports the E-EBT (Energy-Electronic Benefit Transfer) program. Colorado House Bill 21-1105 requires FEAD to implement a program to distribute fuel assistance payments to households that receive SNAP benefits but do not receive LEAP in order to qualify those households for the standard utility allowance to maximize their SNAP benefits. This position primarily exists to answer client and county questions and to research, document, and respond to inquiries regarding E-EBT and the program’s interaction with SNAP. This position provides operational support, data review, and quality assurance.
Summary Of Job Duties
Coordination of County and Client Inquiries :
- As the main point of contact for county and client inquiries for the E-EBT program, this position provides timely and accurate responses to programmatic questions and concerns. This position addresses the nature and level of urgency for inquiries, responds to all calls and emails pertaining to the program, coordinates with relevant parties to find solutions, and ensures client and county needs are met efficiently. This position determines the most effective strategies for resolving common types of inquiries, such as creating standardized response templates, ensuring consistency across responses, conducting follow-up calls, or scheduling meetings as needed with county representatives. A client-centered approach is necessary to ensure efficient and satisfactory resolution of inquiries for both clients and counties. If an issue or specific case-question cannot be resolved, this position will alert the supervisor for additional support.
- This position tracks themes and trends across inquiries over time to identify recurring issues and areas of improvement for service delivery, communication, and training. This position also utilizes their expertise from client and county inquiries to provide support to related technical projects including updating the E-EBT regulations as needed and consulting on any required database or Colorado Benefits Management System (CBMS) projects. Other operational support duties include ensuring that trainings, website information, and notices are updated on a regular basis. These duties require a combination of analytical thinking, communication skills, and knowledge of policies and regulations.
- This position reviews available monthly, quarterly, and annual data and reports from the Colorado Benefits Management System (CBMS) to monitor the impact of the program and ensure its quality on an ongoing basis. This position coordinates with the SNAP Performance Team to help resolve any county errors related to the Heating and Cooling Utility Allowance (HCUA) flagged by the SNAP Quality Assurance Team in Payment Error Rate (PER) and Case and Procedural Error Rate (CAPER) errors
- Other duties as assigned to support the Department's objectives.
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.
Minimum Qualifications
- Please note: This experience must be clearly documented on your application and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.
- Six (6) years of relevant experience in Social work, human services, customer service, communications, public health, program administration, or project management
Option 2 - Substitutions
- A combination of related education from an accredited institution and/or relevant experience in Social work, human services, customer service, communications, public health, program administration, or project management equal to six (6) years
- Additional appropriate education will substitute for the required experience on a year-for-year basis.
- Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
- Experience in any of the following areas:
- SNAP and/or CBMS experience;
- Human services experience;
- Customer service experience;
- Experience working with diverse colleagues and clients;
- Excellent verbal and written communication;
- Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)
- Standard Background – Name check, TRAILS, CMS and JBITS
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
How to Apply
The Assessment Process
For additional recruiting questions, please contact Victoria.Crocket @state.co .us
About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- Employee Wellness program MotivateMe
- Excellent work-life programs, such as flexible schedules, training and more
- Remote work arrangements for eligible positions
- Some positions may qualify for the Public Service Loan Forgiveness Program. For more
Our Values
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
