Head Motor Vehicle Examiner

Introduction

The State of Connecticut, Department of Motor Vehicles,�Vehicle Business Regulation Division�is now accepting applications from its agency employees for a Head Motor Vehicle Examiner in Wethersfield, CT. Continue to Enjoy: Visit our�new�State Employee Benefits Overview�page! Professional growth and development opportunities A healthy�work/life balance�to all employees Work at a Forbes-recognized company! Connecticut is proud to be featured on both�America's Best Employers�by State�and�Best Employers for New Grads�in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. Position Details: Full-time, 40 hours/week Monday-Friday 7:30AM - 4:00PM Office/On-site Located in Wethersfield, CT The Role: The Vehicle Business Regulation division consists of 7 operational areas: Business to Business Unit, Core Customer Operations, Copy Records, Compliance, Records Update, Support Services and Relationship Management Unit, and Specialized Registry Services.� In addition, the division: Provides a wide range of customer services to the public and support services to other DMV operations. Processes paperwork for the Dealer On-Line Registration Program and is charged with monitoring and assuring the compliance of several functions, and the processing of several transactions related to the compliance function. Oversees marine vessel mailed transactions and is the central repository for all boat registration transactions. Responsible for the documentation of standards relating to the title and registration issuance process. Connecticut is a participant in the National Motor Vehicle Title Information System (NMVTIS), ensuring vehicle compliance safety and customer protection, and VBR operates a NMVTIS help desk. Responsible for the approval of vanity and special interest plates, the issuance of parking placards for disabled individuals, and for providing customers with copies of DMV documents.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above�for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must specify your qualifications on your application.� FOR ASSISTANCE IN APPLYING:� Check out our�Applicant Tips on How to Apply! Need more resources? Visit our�Applicant Reference Library�for additional support throughout the recruitment process.� BEFORE YOU APPLY:� Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. � Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.� Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.� Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.� Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.� Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY:� Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).��� Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!� Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.�� The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.�� Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics. QUESTIONS? WE’RE HERE TO HELP:� Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at�hayley.newhouse@ct.gov. Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles branch offices and units within the central office this class is accountable for acting as a working supervisor for a unit responsible for the issuance of operators' licenses, titles and/or registrations.

EXAMPLES OF DUTIES

Assigns duties and reviews results for accuracy, effectiveness and conformance with policy; Reviews and evaluates courtesy and attitude toward the public and other employees; Studies and analyzes office tasks performed; Oversees and coordinates the daily work involved in the issuance of official motor vehicle documents; Prioritizes, schedules and assigns duties; Maintains proper workflow; Provides on the job training to unit staff; Resolves individual work-related problems; Maintains daily records; Orders supplies; Ensures the accuracy and efficiency of unit work; Completes inventory and production reports; Obtains from and provides information to a variety of personnel within other divisions, departments or the public; Examines and processes applications and supporting documentation; Issues official documents; Operates automated and other office equipment; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of the functions and activities of the Department of Motor Vehicles; office systems and procedures; Knowledge of record-keeping; Skills in operating office equipment; interpersonal skills; oral and written communication skills; in examining documents to determine compliance with established requirements; Ability to lead employees; read, understand and apply motor vehicle laws, regulations, policies and procedures; resolve difficult office situations.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years. Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

Experience with Cater, Connecticut Integrated Vehicle and Licensing System (CIVLS), and Salesforce. Experience with Microsoft Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive. Experience managing and meeting deadlines with competing priorities. Experience in handling customer issues. Experience communicating with government, private sector officials, and building consensus through verbal and written communication.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Salary : $60,829 - $78,946