Quality Control Reviewer (Social Services)

Introduction

Are you a current State of Connecticut,�Department of Social Services (DSS) employee looking to tackle a new role? If so, we might have just the role you have been waiting for! At the�DSS�we are currently recruiting for a qualified individual to join our team as a Quality Control Reviewer, based in our Central Office, Quality Assurance Unit, Hartford, CT.� Position Highlights� This position is full-time, 40 hours per week; Monday - Friday 8:00 am - 4:30 pm Located in our Central Office, Quality Assurance Unit, 55 Farmington Avenue, Hartford, CT 06105 Your role as a�Quality Control Reviewer In this role we will entrust you to perform the full range of technical tasks related to the quality control of benefits and/or assistance programs. What We Can Offer You: Visit our�new�State Employee Benefits Overview�page! Work at a Forbes-recognized company! Connecticut is proud to be featured on both�America's Best Employers by State�and�Best Employers for New Grads�in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. Professional growth and development opportunities A healthy�work/life balance�to all employees We hope you pursue joining our team and encourage you to detail your related�experience on the application!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above�for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must specify your qualifications on your application.� For Assistance in Applying: Please�read�or�watch�our�Applicant Tips on How to Apply! Application Process: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.� In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to�DAS.SHRM@ct.gov. Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut. Selection Process: This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency. For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. Read through this helpful link to�prepare for your interview. Contact Information: Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.� Should you have any questions pertaining to this recruitment, please contact Ethan Ives at�Ethan.Ives@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state social service agency this class is accountable for performing the full range of technical tasks related to the quality control of benefits and/or assistance programs.

EXAMPLES OF DUTIES

Reviews cases through case record analysis and full field investigation for conformance with pertinent state laws, regulations, policies and federal regulations; Pursues each case to a definitive conclusion on eligibility and correctness of payment or documentation; Identifies or assists in identifying broad causes for ineligibility and incorrect payments or documentation and suggests various corrective actions; Works with department or division to help implement corrective actions; Undertakes high priority special reviews and projects; Completes and ensures accuracy of required federal and state reports; Reviews methods of determining eligibility; Maintains policy manuals and provides updates in response to changes in state and federal laws or regulations; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of public assistance principles, methods and process; relevant state and federal laws, statutes and regulations; relevant agency policies and procedures; Knowledge of principles and techniques of time and case management; Skills interpersonal skills; oral and written communication skills; organizational skills; analytical skills; Considerable interviewing ability; Ability to prepare reports;

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of technical experience in the determination of client eligibility for public assistance or investigation of real or personal client assets in conjunction with eligibility determinations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in the class of Eligibility Services Specialist or Social Services Lead Investigator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Experience with eligibility systems Experience with public assistance programs Experience applying federal and state policies

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Salary : $71,953 - $91,755