Consumer Information Representative

Introduction

Are you looking to take the next step in your career in public service? If so, then learn more about this exciting opportunity below and apply today! THE POSITION The�State of Connecticut,�Office of Health Strategy (OHS)�is�currently recruiting for a Consumer Information Representative to join their team. This position will work with the CIR Team within the OHS and will report to the Chief of Staff. This Consumer Information Representative position is responsible for coordination, facilitation, and management of consumer and other stakeholder outreach communications, materials, and activities across a variety of OHS initiatives and workgroups. Many OHS initiatives are statutorily mandated, requiring external advisement and making stakeholder engagement a core agency function. Stakeholder engagement is critical to making informed policy decisions and fulfilling the agency's mission of achieving affordable, equitable, high-quality healthcare for CT residents. OHS also solicits guidance through several legislatively mandated councils and committees, conducting approximately 125 public meetings and hearings annually. HIGHLIGHTS ADDRESS: 450 Capitol Avenue, Hartford, CT� WORK SCHEDULE: Full-Time, First Shift, 40 hours per week, 8:00am - 4:00pm, Monday through Friday�� WHAT WE CAN OFFER YOU Visit our�new�State Employee Benefits Overview�page!� Work�at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. Professional growth and development opportunities A health�work/life balance�to all employees DISCOVER THE OPPORTUNITY TO Orchestrate and execute stakeholder engagements;� Engage stakeholders in various ways, including�through informational and listening sessions/webinars, summits, surveys, and interagency convenings; Collaborate with�agency subject matter experts and chairpersons to develop agenda topic, organize and facilitate planning meetings, develop presentation frameworks, summary minutes, distribute and publish material, manage membership rosters and appointment processes; and Collect, consolidate, editorial review, design, and disseminate�materials such as presentations, reports, notices, and surveys. ABOUT US The mission�of the OHS is to implement comprehensive, data-driven strategies that promote equal access to healthcare, control costs and ensure better health for the people of Connecticut. OHS consists of three teams: Health Systems Planning, Health Innovation and Health Information Technology. We are a small state agency, but we have an influential role shaping the future of health care in CT. Come join our team!

Selection Plan

FOR ASSISTANCE IN APPLYING:� Check out our�Applicant Tips on How to Apply! Need more resources? Visit our�Applicant Reference Library�for additional support throughout the recruitment process.� BEFORE YOU APPLY:� Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. � Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.� Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.� Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.� Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.� Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY:� Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).��� Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!� Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.�� The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.�� Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics. QUESTIONS? WE’RE HERE TO HELP:� Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Pamela Rochette at Pamela.Rochette@ct.gov.� Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks in investigating, negotiating, mediating or researching consumer complaints or responding to consumer requests for technical assistance.

EXAMPLES OF DUTIES

Receives consumer complaints and/or inquiries by phone, in writing and in person; Independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral; Provides technical assistance and responds to technical consumer inquiries; Contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem; Reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken; Provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken; Keeps records and writes reports; May negotiate or mediate between parties; May prepare reports for and participate in hearings; May draft cease and desist orders; Performs related duties as required. WORKER’S COMPENSATION COMMISSION: Serves as liaison in the coordination of educating workers, employers, and other interested parties concerning rights and duties under the law and creation of safety measures to reduce or eliminate occupational injuries and disease; Coordinates other resource individuals to provide education programs to train workers' compensation representatives of local union and community organizations; May assist in providing training programs; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of functions of regulatory agencies and other sources of consumer assistance; Skills interpersonal skills; oral and written communication skills; conducting investigations or research skills; Ability to make appropriate referrals; gather information from consumers and assistance resources; interpret and apply laws and regulations relating to consumer complaints or technical inquiries; utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience. Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

Experience with state government agencies and public meetings Experience planning and supporting stakeholder outreach and engagement initiatives Experience with oral and written communications to broad recipients Experience working within a team environment Experience with Microsoft Office products (Outlook, Word, PowerPoint, Teams)

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Salary : $69,341 - $87,846