Health/Human Service Case Manager II

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

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Summary Statement

The Division of Services for Aging and Adults with Physical Disabilities Health / Human Service Case Manager II will assist older Delawareans, persons with physical disabilities, and caregivers to get connected with services in the community to maintain independence in their own home. Through home visits and evidence-based assessments, you will provide counseling, person-centered care planning, and assistance with accessing social service resources throughout the Aging and Disability Networks Statewide. You’ll be responsible for case management at the full performance level, counseling and assisting clients to meet their personal, social, health, and economic needs. Through applying a person-centered planning approach, you’ll make home and / or field visits to interview the client, their family, and / or professionals to create a plan of care that supports in the least restrictive setting. Your duties will also involve making referrals, assisting in the application process for a variety of programs, and determine initial and / or ongoing eligibility for services under the Community Services Program.

Essential Functions

Essential functions are fundamental, core functions commonto all positions in the class series and are not intended to be an exhaustivelist of all job duties for any one position in the class. Since classspecifications are descriptive and not restrictive, employees can complete jobduties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Workeras employees do not perform the followingduties : diagnose individuals for mental, emotional, behavioral, addictive,and / or developmental disorders and disabilities; perform related clientassessment or evaluation; provide psychotherapeutic treatment; or develop and implementassessment-based treatment plans. An employee in this class may participate asa member of a multi-disciplinary team to implement behavioral health servicesor treatment plans in accordance with Delaware Code, Title 24.

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health / human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for  Health / Human Service Case Manager II

Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  .

DHSS does not provide employment-based sponsorship.

Criminal background check : A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Benefits

Salary : $48,030