What are the responsibilities and job description for the Health/Human Service Case Manager II position at State of Delaware?
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit today!
Summary Statement
Be part of the Customer Relations Unit! Here in this unit, you’ll provide support to all those in need – from the public asking questions, to providing assistance to staff and stakeholders! This role provides direct client service to all calls directed to the Customer Relations Unit. You’ll be providing information and answering all questions / issues / concerns about the policies and procedures of two divisions : Division of Social Services and Division of Medicaid and Medical Assistance. Both divisions’ clients, staff, and outside stakeholders may reach out inquiring about the services and benefits provided. This role ensures the needs of vulnerable and low-income residents will be responded to by providing timely and accurate benefits.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Can read, write and speak Spanish fluently.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. This class is distinguished from a licensed Social Worker as employees do not perform the following duties : diagnose individuals for mental, emotional, behavioral, addictive, and / or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.
Job Requirements
JOB REQUIREMENTS for Health / Human Service Case Manager II
Applicants must have education, training and / or experience demonstrating competence in each of the following areas :
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. .
DHSS does not provide employment-based sponsorship.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Benefits
Salary : $44,363
