What are the responsibilities and job description for the Ombudsman Adult Long Term Care Facility position at State of Delaware?
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
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Summary Statement
The Long-Term Care Ombudsman acts as an advocate to resolve complaints related to health, safety, welfare, and rights of individuals residing in long-term care settings throughout state of Delaware. The position serves as an advocacy source and provides education and information on residents' rights, training and resources for residents of long-term care settings, their families, and providers.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Visits facilities in response to complaints or on random periodic visits; interviews facility administrators, staff, residents and families to assess quality of care physically, emotionally and mentally.
- In cases of complaint, interviews involved parties, witnesses either individually and or as a group to ascertain facts, and recommends corrective action (e.g. increased staffing, additional training, closer attention to physical condition of patient or cleanliness of facility.
- In cases of alleged abuse, or neglect assesses condition of resident, investigates and compiles data to refer to attorney general, if necessary.
- Conducts in-house seminars to train staff on the rights of patients.
- Develops and monitors outreach programs with service agencies and community resources.
- Supervises staff of volunteers engaged in preliminary investigations, case findings and follow-up.
- Develops and maintains consumer hand book of long-term care facilities.
Job Requirements
JOB REQUIREMENTS for Ombudsman Adult Long Term Care Facility
Applicants must have education, training and / or experience demonstrating competence in each of the following areas :
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. .
DHSS does not provide employment-based sponsorship.
Benefits
Salary : $45,798 - $57,248
