What are the responsibilities and job description for the Social Service Technician position at State of Delaware?
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit today!
Summary Statement
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Distributes program benefits / resources to eligible clients.
- Distributes forms, brochures, fact sheets and other related information.
- Completes or assist clients in completing preliminary information and reviews forms for completeness.
- Provides routine information regarding programs.
- Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
- Gathers routine information according to a standard format for use in determining eligibility of benefits.
- Conducts follow up activities on clients as assigned.
- Refers clients / cases to appropriate agency for additional resources.
- May prepare and submit source documents on case / client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
- Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
- Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and / or ensure clients receive adequate transportation.
Job Requirements
JOB REQUIREMENTS for Social Services Technician
Applicants must have education, training and / or experience demonstrating competence in each of the following areas :
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. .
DHSS does not provide employment-based sponsorship.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Benefits
Salary : $31,631
