BUSINESS ANALYST-GOVERNMENT ANALYST II

Requisition No : 844591

Agency : Department of Health

Working Title : BUSINESS ANALYST-GOVERNMENT ANALYST II - 64065169

Pay Plan : Career Service

Position Number : 64065169

Salary : $64,890.28 ANNUALLY

Posting Closing Date : 01 / 16 / 2025

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FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

GOVERNMENT ANALYST II - 64030912

BUSINESS ANALYST

INTERNAL AGENCY OPPORTUNITY

This position required to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and / or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DESCRIPTION OF DUTIES

As a member of the Organizational Development Team of the Broward County Health Department, the Government Analyst II / Performance Excellence Analyst will improve the quality and efficiency of operations throughout the company through analysis of complex business data and establish improvements to processes and organizational effectiveness.

This role includes the use of advanced technical skills and tools such as Minitab, Project, Visio, and Excel for value stream mapping, Kaizen events, root cause analysis and process mapping. This position reports to the Research & Statistics Manager-SES. Maintains and updates the organizational Performance Management System. Provides technical assistance in the establishment and development of business metrics in coordination with the Program Managers and Senior Leaders.

Develops methodology to automate the data collection systems for the business metrics in the Performance Management System. Analyzes the Performance Management System and the business metrics for further improvement of the system and makes recommendations and improvements as needed. Quality / Process Improvement : Assists in providing business consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps. Analyzes & facilitates improvement cycles & improvement teams including workgroups, councils, & committees. Continues self-development to maintain industry awareness of best practices.

Generates the Create Assessment File in FLSHOTS to update and maintain the two-year-old immunization records. Utilizes the Patient List Report and the Reminder Recall Report to update and document the client status in FLSHOTS, contact parents, or send letters for reminders. Strategic Planning : Assists in the organization's strategic planning process and provides technical assistance and consultation for programmatic strategic planning. Assists in development and implementation of strategy to integrate Baldrige Performance Excellence criteria throughout the organization.

Benchmarking : Research & analyzes best practices for applicability to the Florida Department of Health in Broward. Assists with the development, implementation, maintenance & evaluation of organizational indicators, benchmarking, comparative data & business results. Consulting : Collaborates with managers & supervisors to provide business and process consultation, technical assistance & training opportunities on local, state, & national levels. Participates in public speaking engagements to the community & other organizations as requested. Customer Service : Assists with planning / developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner / stakeholder processes. Activities include : Coordinates customer service training; Manages the client inquiry / complaint system & other listening points; Tracks resolution of the client inquiry / complaint resolution process; Provides oversight to call system contracts; Develops & implements customer service standards; Coordinates survey processes & oversees analysis of business results; Reviews results of customer / client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results.

Performs additional duties as required.

MINIMUM QUALIFICATIONS

• Willing to work before, during and / or beyond normal work hours or days in the event of an emergency.
• Current employee of Florida Department of Health including OPS, Career Service, SES or SMS.
• Experience creating excel spreadsheets and working with VBA macros.
• Experience establishing key processes, metrics & similar reporting.
• Experience tracking performance metrics with scorecard software.
• Experience reviewing process mapping or quality metrics.
• Experience with project planning or process improvement.

PREFERRED QUALIFICATIONS :

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

BROWARD COUNTY

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website :

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location :

Salary : $64,890