What are the responsibilities and job description for the ELIGIBILITY SUPERVISOR - SES position at State of Florida?

Requisition No : 846981

Agency : Children and Families

Working Title : ELIGIBILITY SUPERVISOR - SES - 60055027

Pay Plan : SES

Position Number : 60055027

Salary : $1,539.00 - $2,813.42 Bi-Weekly

Posting Closing Date : 02 / 28 / 2025

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Eligibility Supervisor- SES

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

Location : Pinellas County. Applicants interested in working in counties / cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

This position is for an Eligibility Supervisor - SES in the Largo Service Center in the Generic Unit, Transitional Unit, and / or Post-Transitional Unit. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,539.00 - $2,813.42

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED :

Supervise ESS Staff
Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
Conducting training and mentoring staff.
Planning, evaluating, leading and guiding staff towards continuous quality improvement.

Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES :

Excellent people skills

Knowledge of public assistance program objectives and policies

Knowledge of interviewing techniques

Knowledge of methods of compiling, organizing, and analyzing data

Knowledge of applicable mainframe systems and software applications

Excellent skills in operating a personal computer

Ability to supervise people

Ability to coordinate the operations and activities of a unit

Ability to interpret and apply complex information concerning policies and procedures related to ESS programs

Ability to develop and deliver public presentations

Ability to investigate complaints

Ability to meet and deal with the public in a variety of situations

Ability to compose documents involving technical information

Ability to interpret and apply regulation materials

Ability to prioritize and meet deadlines

Ability to establish and maintain effective communication

Ability to communicate effectively both orally and in writing

Ability to apply ethical business practices

MINIMUM REQUIREMENTS

Must be a current Florida Department of Children and Families ESS Processing Center (not Call Center) employee, And

Have an Associate's degree, or 60 semester or 90 quarter hours of college, plus two years' experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II

Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.

Must be willing to travel.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location :

Salary : $1,539 - $2,813

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ELIGIBILITY SUPERVISOR - SES

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