OPERATIONS REVIEW SPECIALIST - 60073896

Requisition No: 846274 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60073896

 Pay Plan: Career Service

Position Number: 60073896 

Salary:  $65,000 - $70,000 

Posting Closing Date: 02/21/2025 

Total Compensation Estimator Tool

Family Services Specialist 

Department of Children and Families 

HEADQUATERS 

Open Competitive 

Current employees will be compensated in accordance with the DCF salary policy. 

  

What you will do: 

 

This is a highly responsible position tasked with supporting statewide ongoing service operations at the CBC and sub-contractor level.  This position is tasked with assisting with special projects, implementation activities, and special case or service provision reviews as assigned. The incumbent for this position will have extensive child welfare knowledge, specifically within the spectrum of ongoing service provision.  This position will serve at the direction of the Director of Partnerships and Prevention.  

  

How you will make an impact: 

 

• Lead, plan, design, and monitor effective implementation strategies for child welfare projects and special initiatives. Develop change management activities designed to build a culture of performance and innovation. Work with regional teams, policy team, training team, Office of Quality and Innovation, HR, and IT in the formulation of particular plans and activities to support project implementation.  

 

• Assists in the analytical review of data and reports at the statewide, regional and circuit level on trends to assist in the development and implementation of solutions to strengthen performance.   

 

 

• Prepares, analyzes and reports on issues and/or trends confronting ongoing service provision and works in tandem with policy staff to recommend alternative policies, strategies and/or programs aimed at addressing these areas. 

  

• Assists in development and implementation of statewide operational plans, to include performance indicators and outcome measures that addresses federal and state legislation and best practice standards.  

 

• Assists in the development of reports, briefing sessions, seminars and other media for communicating to the Assistant Secretary for Child and Family Well-Being, legislature and general public concerning ongoing services strengths and needs  

 

 

• Works with other Department programs to integrate the services of Office of Child and Family Well-Being with other internal OCFW programs as well as other departmental programs, such as the Office of Quality and Innovation, Substance Abuse and Mental Health, and Economic Self-Sufficiency. 

 

• Completes specialized case reviews on high profile cases, identifying case specific, service specific as well as systemic challenges needing to be addressed to effectuate change  

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Qualifications: 

• Bachelor’s Degree in social work or related field from an accredited institution. 

• Active Child Welfare Certification through the Florida Certification Board; Case Management certification (CWCM) preferred. 

• 5 Years of Experience in Child Welfare; Florida Child Welfare experience preferred. 

• Valid Driver License 

  

Preferred qualifications: 

• Master’s degree in social work or related field from an accredited institution. 

• Experience in the principals and strategies of Prevention Services in the Child Welfare System 

• 5 Years of Experience providing or implementing prevention services in the child welfare system 

  

 

 

 

 

Knowledge, Skills, and Abilities: 

 

• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.  

• Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.  

• Speaking: Talking to others to effectively convey information.  

• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.  

• Coordination: Adjusting actions in relation to others' actions.  

• Active Listening: Listening to what other people are saying and asking questions as appropriate.  

• Information Gathering: Knowing how to find information and identifying essential information.  

• Problem Identification: Identifying the nature of problems. 

• Systems Evaluation: Looking at many indicators of system performance, taking into account their accuracy.  

• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.  

• Idea Evaluation: Evaluating the likely success of an idea in relation to the demands of the situation.  

• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.  

• Law, Government and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.  

• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.  

• Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.  

• Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media.  

• Psychology: Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders. 

 

 

 

 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.   

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.    

 

 

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• No state income tax for residents of Florida; 

• Annual and Sick Leave benefits;  

• Nine paid holidays and one Personal Holiday each year;  

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;  

• Retirement plan options, including employer contributions  

(For more information, please click www.myfrs.com);  

• Flexible Spending Accounts;  

• Tuition waivers; 

• And more! 

For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

Growth Opportunities: 

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.  

Where you will work: 

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team! 

About Department of Children and Families: 

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. 

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. 

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.   

To learn more please visit https://www.myflfamilies.com/. 

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.  

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

We hire only U.S. citizens and lawfully authorized alien workers. 

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. 

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Salary : $65,000 - $70,000