OPS COMPUTER SYSTEMS SPECIALIST - 79900213

Requisition No: 851091 

Agency: Business and Professional Regulations

Working Title: OPS COMPUTER SYSTEMS SPECIALIST - 79900213

 Pay Plan: Temp

Position Number: 79900213 

Salary:  $18.00 hourly 

Posting Closing Date: 04/21/2025 

Total Compensation Estimator Tool

DIVISION OF TECHNOLOGY
OPS COMPUTER SYSTEMS SECIALIST
POSITION NUMBER: 79900213
Hiring Salary: $18.00 Per Hour

*OPEN COMPETITIVE*

Our Organization and Mission: 

The Mission of the Florida Department of Business and Professional Regulation (DBPR) is to “License Efficiently and Regulate Fairly”. The Division of Technology supports the mission of DBPR through management of the systems that underpin the services the Department offers to the public. Our staff continually work to increase the efficiency and effectiveness of DBPR, through consultation with the business units within the Department to integrate new and innovative technology solutions.

Minimum Requirements:

• Customer service experience; and
• Experience with audio/visual equipment; and
• Experience with video conferencing; and
• Experience with organizing boxes in a storage unit setting; and
• Experience with a helpdesk support  environment; and
• Experience with Windows 11 operating system; and
• Experience with Office Productivity Software: Microsoft Office , O365, Adobe Acrobat Reader and Acrobat Pro; and
• Experience with Microsoft’s Active Directory (AD) and user accounts and computers within AD; and
• Experience with troubleshooting audio, video, and computer related issues; and
• Must be able to lift and carry at least 50 lbs. on a daily basis; and
• Must be able to kneel, bend, crawl and climb a ladder on a daily basis.

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*** 

Please note:

Preference will be given to applicants that have previous Helpdesk or Call Center experience, as well as experience with set up and support of video conferencing platforms (e.g., Zoom, Microsoft Teams) for remote participants, experience assembling monitors and display mounts,  and ticketing system experience.  Successful applicant must pass a Level 2 background screening, including fingerprinting, as a condition of employment.
 
Duties & Responsibilities:

• Incumbents answer questions or resolve computer problems for clients in person, via remote software and over the telephone. Incumbents may also provide assistance in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems. This position is responsible for the installation, maintenance, support and upgrade of  conference room systems within the Department of Business and Professional Regulation, providing technical assistance to computer system users.  .
• Ensure that all audio/visual equipment (e.g., microphones, projectors, video conferencing tools) is set up, tested, and functioning properly. Quickly address any technical issues that arise during meetings, such as connection problems, equipment malfunctions, or sound issues.
• Keep track of equipment inventory (e.g., microphones, projectors, cables), ensuring all items are in good working order and restocked as needed.
• Communicate with meeting organizers to understand their needs and ensure everything is set up as required (e.g., specific technical requirements, seating arrangements).
• Development, deployment and implementation of all peripheral devices all while maintaining a high standard of customer service.
• Reconfigure workstations for new and existing clients. Work with other Help Desk team members to set up new clients or change existing client's configuration of hardware and software.
• Creates and modifies documentation for the distributed computer operating systems software, applications software, and the connectivity / installation with other computers, printers, and other peripheral equipment.
• Incumbent in this position may be required to be in on-call and/or call back status during emergency response.
• Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes.

Knowledge, Skills & Abilities:

• Knowledge of Windows 11 operating system.
• Knowledge of Office Productivity Software:  Microsoft Office O365, Adobe Acrobat Reader and Acrobat Pro.
• Knowledge of Microsoft’s Active Directory (AD) and experience and skills with user accounts and computers within AD.
• Experience with ticketing system software.
• Experience and skills with desktop and/or network security.
• Experience and skills with troubleshooting hardware and software.
• Excellent communication skills. 
   

Applicant Note: 

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

SPECIAL NOTES:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .
 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Salary : $18