OPS GOVERNMENT OPERATIONS CONSULTANT II - 40099827

Requisition No: 851516 

Agency: Commerce

Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT II - 40099827

 Pay Plan: Temp

Position Number: 40099827 

Salary:  $20.00-$23.00 HOURLY 

Posting Closing Date: 05/05/2025 

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Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This is a full time, 40 hours per week, Other Personal Services (OPS) Government Operations Consultant II position that is responsible for the management and oversight to the Department’s software asset management (SAM) system, which tracks all Information Technology (IT) assets (i.e. software, license, subscriptions, equipment, etc.) that supports the Department’s operation for both individual programs and enterprise-level operation. This is a highly responsible position that ensures IT assets are appropriately reviewed and considered for renewal to ensure a continuation in service supporting the receiving program(s) and avoid a break in service. This work includes engaging with program staff to determine if IT asset is required for continued operation, identifying staff members that utilize said IT asset, and assist program staff requesting specific IT assets by researching existing resources for program use. 

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and commitment to serving the citizens of Florida is a vital to the Agency’s vision. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:  Tallahassee, Florida

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

The Benefits of Working for the State of Florida as an OPS Employee:

• Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

For a more complete list of OPS benefits, including monthly costs, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Pay: $20 - $23 per hour

Your Specific Responsibilities:

Information Technology Finance & Vendor Management

• Serves as the manager over the Software Asset Management (SAM) system for the Division of Information Systems and Service Support (IS&SS)
  • Catalog all program-specific and agency-wide purchases where IT assets are purchased through available procurement avenues, to include (but is not limited to) MyFloridaMarketPlace (MFMP) and WORKS.
  • Analyze SAM to correct anomalies to include (but not limited to): issues detected from data entry; reporting inaccuracies.
  • Identification of areas for continuous improvement.
  • Development of new and/or refinement of established, policies, procedures, practices, and methods.
  • Evaluation, selection, and utilization of tools and programs to effectively track, monitor, manage, and improve practices.
  • Understanding of ServiceNow's SAM module, license types, software models, discovery processes, and compliance regulations.
  • Understanding of software models, their purpose in representing software products, and how they relate to software installations. 
• Collaborate with IT Operations, IT Strategic Business Support, RA-IT Application Development, and other IT staff.
• Collaborate with other Commerce Program and Business Areas, and IT staff to assess and address opportunity areas, such as process improvement and automation.
• Track, manage, and optimize software assets throughout their lifecycle, including purchasing, deployment, maintenance, and disposal.
• Leading and coordinating IT and customer meetings.
• Collaborate with IT staff and leadership to identify business technology needs and issues with a customer service focus.
• Assist in establishing IT long range objectives and specifying strategies and actions to achieve these objectives.
• Participate in strategic planning for IT projects and initiatives.

Additional duties may include:

• Assist in reporting team progress to leadership through regular status updates and maintaining all required documentation for visibility with team efforts.
• Manage multiple tasks, activities, and/or projects to ensure they are effectively tracked, follows Department documentation standards, and remains on schedule, within scope, and within budget.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Strong ability to effectively communicate, both verbal and written, technical and non-technical information to a wide range of audiences.
• Strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology
• Proficiency in using ServiceNow's interface, data analysis, problem-solving, and communication.
• Ability to streamline SAM processes, automate tasks, and improve the overall efficiency of software asset management. 
• Ability to ensure compliance with relevant industry regulations and standards, including software licensing agreements, and other relevant policies.
• Ability to facilitate group discussions/meetings to achieve objectives.
• Ability to proactively identify problems and generate solutions.
• Ability to develop and revise policies, procedures, methods, or standards.
• Ability to direct and coordinate activities of workers or staff.
• Ability to work independently.
• Ability to plan and organize work and meet deadlines.
• Ability to prepare reports for management.
• Knowledge of Enterprise Information Technology environments.
• Highly skilled in customer service practices and techniques.
• Highly skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, and Project.       

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Preferred -

• An educational degree or certification in a closely related field may be substituted for one (1) year of the above experience requirements.
• At least two (2) years of professional clerical records management or administrative experience
• Demonstrated experience with ServiceNow.
• Demonstrated experience with Software Asset Management systems.
• Preference will be given to candidates that live in Tallahassee, FL or in the vicinity of Tallahassee.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Salary : $20 - $23