What are the responsibilities and job description for the Front Office Medical Assistant - Client Service Representative position at State of Franklin Healthcare Associates?
Seeking Front Office Medical Assistant - Client Service Representative:
We are looking for a highly skilled and customer-focused Front Office Medical Assistant to join our front office team at State of Franklin Healthcare Associates. As a Client Service Representative, you will provide top-notch patient support, answering questions, addressing concerns, and resolving issues promptly and professionally.
Responsibilities:
* Provide exceptional patient service, responding to phone calls, emails, and walk-in inquiries in a friendly, courteous, and professional manner.
* Maintain accurate and up-to-date patient records, using electronic health records systems to streamline documentation and communication.
* Ensure compliance with regulatory requirements, adhering to HIPAA guidelines and maintaining confidentiality of sensitive patient information.
* Develop strong relationships with patients, families, and healthcare professionals, fostering trust and understanding through effective communication and empathy.
* Participate in ongoing training and development opportunities to enhance knowledge and skills, staying current with best practices and industry developments.
Requirements:
* A high school diploma or equivalent is required; a degree in a related field or completion of a medical assisting program is preferred.
Benefits:
* Competitive annual salary: $42,000 - $58,000
* Opportunities for career advancement and professional growth within our organization.
* Access to comprehensive benefits, including medical, dental, vision, and life insurance options.
About Us:
State of Franklin Healthcare Associates is a leading healthcare provider in the upper East Tennessee & Southwest Virginia region, serving over 250 providers and 900 team members across 35 locations. Our mission is to deliver exceptional patient care, driven by our commitment to quality, compassion, and teamwork.
We are looking for a highly skilled and customer-focused Front Office Medical Assistant to join our front office team at State of Franklin Healthcare Associates. As a Client Service Representative, you will provide top-notch patient support, answering questions, addressing concerns, and resolving issues promptly and professionally.
Responsibilities:
* Provide exceptional patient service, responding to phone calls, emails, and walk-in inquiries in a friendly, courteous, and professional manner.
* Maintain accurate and up-to-date patient records, using electronic health records systems to streamline documentation and communication.
* Ensure compliance with regulatory requirements, adhering to HIPAA guidelines and maintaining confidentiality of sensitive patient information.
* Develop strong relationships with patients, families, and healthcare professionals, fostering trust and understanding through effective communication and empathy.
* Participate in ongoing training and development opportunities to enhance knowledge and skills, staying current with best practices and industry developments.
Requirements:
* A high school diploma or equivalent is required; a degree in a related field or completion of a medical assisting program is preferred.
Benefits:
* Competitive annual salary: $42,000 - $58,000
* Opportunities for career advancement and professional growth within our organization.
* Access to comprehensive benefits, including medical, dental, vision, and life insurance options.
About Us:
State of Franklin Healthcare Associates is a leading healthcare provider in the upper East Tennessee & Southwest Virginia region, serving over 250 providers and 900 team members across 35 locations. Our mission is to deliver exceptional patient care, driven by our commitment to quality, compassion, and teamwork.
Salary : $42,000 - $58,000
