IDOC - Training Program Specialist Technician

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

Summary:
To offer technical expertise in managing the agency's Learning Management System (LMS) and perform related tasks. This position will support IDOC’s training team and report directly to IDOC’s Training Technology Program Supervisor.

Responsibilities:

Program Knowledge:

• Research laws and regulations to ensure program compliance with requirements.
• Identify discrepancies and determine best solution.
• Evaluate the impact of legislative changes on the program or department operations.
• Serve as technical program expert to respond to questions or find resolution to problems that are outside a normal application.
• Assure program compliance with associated state and federal regulations.
• Determine appropriate information and related materials for creation of databases and development of technical manuals.
• Establish, implement and monitor program policies and procedures.
• Identify changes needed for program or related system and make recommendations to management for implementation.
• Serve as the database expert for the identified program to edit or update fields and make minor programming adjustments.
• Evaluate and assign system security clearances.
• Central control point to approve/disapprove actions or requests for exceptions to requirements based on program knowledge.
• May approve or revoke permits or participation in program.
• Respond to in-person, telephone, e-mail, and written inquiries and requests from the public, vendors, and other local, state and federal agencies.
• Enter and retrieve data from databases and other automated systems.

Communication/Training:

• Provide training to department and local agency staff(s) and vendors on technical processes.
• Serve on departmental process improvement teams.
• Develop and revise program manuals, brochures, and forms.
• Convert technical material into information that is easily understood by non-technical users.
• Writes ad-hoc reports and provide statistical information to management.
• May represent the department at conferences and/or industry meetings.

Other duties as assigned.

Minimum Qualifications:

• Experience determining program compliance with state or federal laws. Typically gained by at least one year of experience requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or policies. Experience may include relevant college level courses requiring in-depth analysis.
• Experience preparing and presenting detailed information to groups of people. Typically gained by some experience developing written reports and course design and presenting training programs using various presentation methods to groups and individuals.
• Experience translating technical material into easily understandable oral and written communication. Typically gained by at least one year of experience performing research and analysis of complex or technical material requiring in-depth program knowledge.

Preferred Qualifications:

Experience:

• Previous experience in educational technology, instructional design, or IT support.
• Experience with user support and training in educational settings.
• Ability to assist in cross-functional teams to enhance the LMS experience.

Technical Skills & Problem Solving:

• Familiarity with database management and data reporting tools.
• Proficiency in Learning Management Systems (LMS) such as LUMA, Meridian, Canvas or similar platforms.
• Knowledge of online assessment tools and analytics for tracking student progress and performance
• Strong analytical skills to troubleshoot and resolve LMS-related issues.

Supplemental Information

This position requires occasional statewide travel; may supervise internal and/or contract staff; responding to questions or emergencies after hours and on weekends; require minimal physical activity; and a low risk of exposure to hazardous materials (oleoresin capsicum). May have limited contact with IDOC Residents and Clients under IDOC Supervision.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

• Benefits may not be applicable for temporary or seasonal positions.