What are the responsibilities and job description for the Taxpayer Services Representative position at State of Idaho?
Description
Career Opportunity
Applications will be accepted through 4 : 59 PM MST on the posting end date
The Taxpayer Resources Unit is seeking a customer service-oriented Taxpayer Services Representative who is familiar with state or federal income tax laws and rules and excited to educate the people of Idaho by answering customer questions related to tax matters.
Responsibilities :
- Assist taxpayers by answering inquiries concerning tax laws, rules, policies and filing requirements.
- Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
- Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and / or establish payment agreements.
- Research taxpayer account status, refunds, errors, and transactions.
- Explain billings and notices. Process tax payments and compute penalty and interest.
Minimum Qualifications :
Interpreting, explaining and applying information such as laws, rules, and / or policies and procedures to customers on a regular basis
Why Join Us?
What Do Our Employees Say About Us?
Follow us on or to learn more about us! Contact us at or 208-334-0478.
What's In It for You?
Benefits may not be applicable for temporary or seasonal positions.
EEO / ADA / Veteran :
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email . (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
