What are the responsibilities and job description for the Taxpayer Services Representative position at State of Idaho?
Description
Career Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date
The Taxpayer Resources Unit is seeking a customer service-oriented Taxpayer Services Representative who is familiar with state or federal income tax laws and rules and excited to educate the people of Idaho by answering customer questions related to tax matters.
Responsibilities
What's In It for You?
EEO/ADA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
Career Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date
The Taxpayer Resources Unit is seeking a customer service-oriented Taxpayer Services Representative who is familiar with state or federal income tax laws and rules and excited to educate the people of Idaho by answering customer questions related to tax matters.
Responsibilities
- Assist taxpayers by answering inquiries concerning tax laws, rules, policies and filing requirements.
- Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
- Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
- Research taxpayer account status, refunds, errors, and transactions.
- Explain billings and notices. Process tax payments and compute penalty and interest.
- Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least 1 course or seminar where you learned to prepare tax returns)
- At least 6 months of experience:
- Interpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basis
- Using the internet for research.
- OUR VISION:Great people.Helping you. Serving Idaho.
- OUR MISSION:Benefit Idaho through courteous customer service, education, and fair tax administration.
- OUR VALUES:Fairness, Accountability, Integrity, Respect.
- "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
- "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
- "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."
What's In It for You?
- Affordable benefits including medical, vision, and dental insurance
- PERSIdefined benefit retirement plan
- Paid sick and vacation leaves startaccruing your first day
- 11 paid holidays per year
- Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
- Permanent, full-time classified employment status after successful completion of an entrance probation
- Working in an office environmentwith other talented and highly motivated individuals
- Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
- The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)
EEO/ADA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
