Technical Records Specialist 1 - FS

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

The Department of Health and Welfare, Financial Services Bureau, has an opportunity for a full-time position in Revenue Operations as a Technical Records Specialist 1 in Boise. This team is responsible for processing billing and collections on behalf of department programs.

This position may be eligible for telework after successful completion of probation and necessary training.

This is an ongoing announcement which means at the time applicants apply, we may or may not have an opening. Those applicants that take and pass the exam to show they meet the minimum qualifications will be placed on the referral list. When a position becomes available, the hiring supervisor will then directly contact those applicants they wish to interview off the referral list.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30 hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

• Perform complex and difficult program support functions for multiple or highly specialized programs.
• Devise solutions that fall outside of existing policies and procedures using authority, knowledge, and judgment.
• Problem solve and negotiate with the authority to act on decisions made.
• Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers.
• Demonstrate good public relation skills during frequent contact with internal and external customers.
• Function with considerable independence and exercise discretion in applying policies and procedures.
• Communicate and apply extensive knowledge of department programs and objectives.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
• Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Good knowledge of excel, word and outlook. Typically gained by at least 6 months of work experience where these tasks were part of your daily duties.
• Customer service experience. Typically gained by 1 year of professional customer service experience.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.