What are the responsibilities and job description for the Collection & Asset Recovery Unit Supervisor position at State of Illinois?

Agency : Department of Healthcare and Family Services

Position ID : CS43600

BPIS : 11816

Start Date : 01 / 03 / 2025

Class Title : PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option : General Administration / Business Marketing / Labor / Personnel

Bilingual Option : None

Closing Date / Time : 01 / 17 / 2025

Salary : Anticipated monthly salary $7966; Full range $7966 - $11,759

Job Type : Salaried

Category : Full Time

County : Sangamon

Number of Vacancies : 1

Plan / BU : RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 43600

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview :

The Department of Healthcare and Family Services, Child Support Services (CSS) is seeking to hire a highly qualified and motivated professional to join our Collection & Asset Recovery (CARU) team in the role of Unit 2 supervisor. This position plans, directs, and evaluates the operations of the statewide Administrative Suspension and Administrative Family Financial Responsibility Driving Permit programs of the Collection & Asset Recovery Unit (CARU) within the Division of Child Support Services (CSS), identifying administrative problems and implements and directs solutions to identified problems.

The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Collection & Asset Recovery (CARU) Unit 2 team.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including :

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical / Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

Subject to management approval, serves as the Collection & Asset Recovery Unit 2 supervisor in planning, directing, and evaluating the operations of the statewide Administrative Suspension and Administrative Family Financial Responsibility Driving Permit programs of the Division of Child Support Services (CSS)

Serves as working supervisor

Identifies administrative problems and implements and directs solutions to identified problems

Develops and maintains cooperative working relationships with other state, local, and public agencies and with the Attorney General's Office, Secretary of State, and the legal community

Attends meetings and conferences with the supervisor, bureau chiefs, division administrator, and management staff in the Bureau of Fiscal Operations, the Office of Legislation, the Bureau of Application Development (BAD), and the Bureau of Administrative Hearings

Develops and directs special projects

Implements policies for responding to statewide inquiries

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration

Requires three (3) years of responsible administrative experience in a public or business organization

Preferred Qualifications

Requires three (3) years administrative experience of state and federal policy as it relates to child support

Requires two (2) years of experience reading and interpreting statewide database systems, including complex financial screens

Requires two (2) years of experience working with confidential information to resolve Child Support case issues for clients

Requires two (2) years of professional experience communicating with customers both verbally and in writing

Requires two (2) years of supervisory experience

Specialized Skills

Requires three (3) years administrative experience of state and federal policy as it relates to child support

Requires two (2) years of experience reading and interpreting statewide database systems, including complex financial screens

Requires two (2) years of experience working with confidential information to resolve Child Support case issues for clients

Conditions of Employment

Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information

Requires the ability to utilize and maintain state issued equipment such as a laptop

Requires ability to travel in the performance of duties, with overnight stays as appropriate

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant / employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420 / 4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

Work Hours : Monday - Friday 8 : 30 am - 5 : 00 pm

Work Location : 607 E Adams St Springfield, IL 62701-1634

Email : HFS.CSSApps@illinois.gov

Posting Group : Leadership & Management

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

Salary : $7,966 - $11,759

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