What are the responsibilities and job description for the Day Shift Operator (DATA PROCESSING SPECIALIST) (UMP) position at State of Illinois?

Job Requisition ID : 44088

Posting Date : 01 / 17 / 2025

Closing Date / Time : 01 / 31 / 2025

Agency : Department of Innovation and Technology

Class Title : DATA PROCESSING SPEC - 11430 (Upward Mobility Program)

Skill Option : None

Bilingual Option : None

Salary : Anticipated Starting Salary $4,412 a month; Full Range $4,412 to $5,991 monthly

Job Type : Salaried

Category : Full Time

County : Sangamon

Number of Vacancies : 1

Plan / BU : RC028

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 44088

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Day Shift Operator for the Enterprise Production Operations Services Operations Center on day shift for the IL Department of Innovation and Technology (DoIT) performing journey-level enterprise system and network operations control work. In this position, you will monitor, operate, and coordinate the enterprise computer systems using various systems and software tools to ensure systems, operating platforms, subsystems, applications, networks, and peripheral hardware are operating properly. In addition, you will monitor various systems and contact on-call staff to resolve any unresolved issues, such as server failures by researching, resolving, and circumventing interruptions to processing components and network connectivity through following standard operational processes, procedures, and diagnosis. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including :

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carryover year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link : https : / / www2.illinois.gov / cms / benefits / Pages / default.aspx

Essential Functions

Under general supervision, serves a Day Shift Operator for the Enterprise Production Operations Services Operations Center for the Department of Innovation and Technology (DoIT) performing journey-level enterprise system and network operations control work.

Monitors various systems and contacts on-call staff to resolve any unresolved issues, such as server failures by researching, resolving, or circumventing interruptions to processing components and network connectivity through following standard operational processes, procedures, and diagnosis.

Places service calls for hardware problems and records all aspects of the call on the daily shift report by answering general questions and forwarding more agency specific issues to state agency helpdesks.

Keeps abreast of the enterprise computer environment and all components (operating systems, subsystems, applications, tasks, networks, and hardware) through participation in training, development, testing, and reviewing the Data Processing Guide.

Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of high school.

Requires three (3) years of previous related experience such as is typically gained at the Data Processing Technician level.

Requires two (2) years of college including coursework in the data processing field.

Requires two (2) years of related experience.

Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination

Preferred Qualifications (In Order of Significance)

Two (2) years of experience performing enterprise system and network operations control work.

Two (2) years of experience researching, resolving, and circumventing interruptions to processing components and network connectivity.

Working knowledge of information processing system operation principles.

Working knowledge of high school mathematics.

Extensive knowledge of production control procedures.

Extensive knowledge of repot compiling and completion procedures.

Skill in monitoring consoles and entering keyboard commands rapidly and accurately.

Ability to follow complex verbal and written instructions.

Ability to identify system or production errors and correct accordingly.

Ability to compile and maintain necessary logs and reports.

Conditions of Employment

NOTE : Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

Requires the ability to verify identity.

Requires employment authorization to accept permanent full-time position with State of Illinois.

Requires the ability to pass a position specific, agency required background check.

Requires self-disclosure of criminal history.

Requires the ability to work outside of normal hours to meet deadlines.

Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.

Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.

Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.

Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and / or related to any duties included in the position description.

Work Hours : Sunday - Thursday 7 : 45AM - 4 : 00PM

Work Location : Springfield - 201 W Adams St

Agency Contact : Tristan Molumby

Email : Tristan.J.Molumby@illinois.gov

Posting Group : Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions . There are three categories of UMP titles : 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and / or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

To utilize upward mobility contractual rights for this position, employees must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Salary : $4,412 - $5,991

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Day Shift Operator (DATA PROCESSING SPECIALIST) (UMP)

What are the responsibilities and job description for the Day Shift Operator (DATA PROCESSING SPECIALIST) (UMP) position at State of Illinois?

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