What are the responsibilities and job description for the EMPLOYEE BENEFITS REPRESENTATIVE position at State of Illinois?

Agency : Department of Central Management Services

Class Title : Employee Benefits Representative 13555

Skill Option : None

Bilingual Option : None

Closing Date / Time : 02 / 05 / 2025

Salary : $4,766-$6,632 / Monthly Anticipated; CBA Language Applies

Job Type : Salaried

Category : Full Time

County : Sangamon

Number of Vacancies : 1

Plan / BU : RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

A RESUME IS RECOMMENDED FOR THIS POSITION

REQUISITION ID# 44266

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION SUMMARY

The Department of Central Management Services (CMS) Bureau of Benefits is seeking to hire an Employee Benefits Representative for the Group Insurance Division. The ideal candidate will have strong organizational skills, analytical abilities, and be able to work well with both internal and external customers. This position offers the opportunity to assist and provide support to our state employees and retirees on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division. We invite all interested candidates to apply now!

POSITION ESSENTIAL FUNCTIONS

Under general supervision, independently performs routine, working-level duties in the field of employment benefits and insurance programs, specifically in the specialized area of the Premium Collections Unit (PCU) in the Group Insurance Division.

Provides detailed instructions regarding relevant enrollment and eligibility procedures to individuals regarding the continued insurance eligibility of employees who are on leave of absence and eligible for state insurance coverage.

Provides information, advice and assistance via telephone, correspondence, and in person to employees on leave of absence, FMLA, former state employees, COBRA plan participants, and Group Insurance Representatives regarding benefit or claims issues involving refunds, billing or payment issues, enrollments, eligibility, conversion, pertinent rules, and regulations.

Documents inquiries and resolutions into the agency’s databases and case filing systems.

Provides guidance and assistance to less experienced staff with the various duties in the field of employment benefits and insurance programs, specifically in the specialized area of the Premium Collections Unit (PCU) in the Group Insurance Division.

Works with other units within the Premium and Optional Program Services performing equal or lower-level related work which includes backlogs and phone coverage as it relates to Premium and Optional Program services provided by the Group Insurance Division.

Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

MINIMUM QUALIFICATIONS

Requires knowledge, skill, and mental development equivalent to completion of two years of college.

Requires three years of work experience in insurance administration, benefits administration, or human resources.

PREFERRED QUALIFICATIONS

Prefers two (2) years of professional experience with employee benefit programs in matters pertaining to benefits, claims, and coverage guidelines.

Prefers two (2) years of professional experience with group insurance membership and online enrollment systems.

Prefers two (2) years of professional experience analyzing benefit claims and / or resolving account discrepancies.

Prefers two (2) years of professional experience in a call center environment with a high volume of calls.

Prefers one (1) year of professional experience with drafting correspondence and reports for customers and management.

Prefers one (1) year of professional experience researching customer issues and providing appropriate resolutions and responses.

Prefers two (2) years of professional experience working with computer hardware and software applications and office technology to provide assigned technical support services including, but not limited to Microsoft Office Suite and Adobe.

CONDITIONS OF EMPLOYMENT

This position requires the applicant to pass a background check.

Overtime is a condition of employment, and you may be required / mandated to work overtime including scheduled, unscheduled, or last-minute overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.

CMS values employees with different backgrounds, life experiences, and talents. CMS offers a robust benefit package including :

Monday-Friday work schedule

Flexible work schedules in several program areas (flexible time and hybrid schedules)

Health, life, vision, and dental insurance

12 Weeks Paid maternity / paternity leave

Pension Plan

Deferred Compensation, and other pre-tax benefit programs

Employees earn 12 paid sick days annually; paid vacation days (10-25 days based on years of service annually); paid personal days (3 days annually)

Paid State holidays 13-14 days annually

If this opportunity appeals to you, please apply today!

Work Hours : 8 : 30am-5 : 00pm Monday-Friday

Work Location : 801 S 7th St Springfield, IL 62703-2487

Agency Contact : Kimberly Hutmacher

Email : kimberly.hutmacher@illinois.gov

Job Family : Employee Services; Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

Salary : $4,766 - $6,632

Apply for this job

Receive alerts for other EMPLOYEE BENEFITS REPRESENTATIVE job openings

EMPLOYEE BENEFITS REPRESENTATIVE

What are the responsibilities and job description for the EMPLOYEE BENEFITS REPRESENTATIVE position at State of Illinois?

What is the career path for a EMPLOYEE BENEFITS REPRESENTATIVE?

Sign up to receive alerts about other jobs with skills like those required for the EMPLOYEE BENEFITS REPRESENTATIVE.

Job openings at State of Illinois

Not the job you're looking for? Here are some other EMPLOYEE BENEFITS REPRESENTATIVE jobs in the Springfield, IL area that may be a better fit.

We don't have any other EMPLOYEE BENEFITS REPRESENTATIVE jobs in the Springfield, IL area right now.

AI Assistant is available now!