What are the responsibilities and job description for the RETIREMENT BENEFITS REPRESENTATIVE TRAINEE position at State of Illinois?
Agency: State Employee Retirement System
Class Title: RETIREMENT BENEFITS REP TRAINEE - 38316
Skill Option: None
Bilingual Option: None
Closing Date/Time: 04/14/2025
Salary: $4,096.00 - $5,464.00 monthly/CBA language applies
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 3
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number: 46093
We invite qualified applicants to apply for the position of Retirement Benefits Representative Trainee in Field Services/Call Center at State Retirement Systems (SRS). This position receives training to promptly receive and accurately respond to a large volume of telephone inquiries and requests in an active call center from members/annuitants, survivors, and various others regarding retirement issues, which requires a basic knowledge of the Illinois Retirement Systems Reciprocal Act and the Illinois Pension Code. Receives training to analyze and determine when requests need to be routed or escalated to other division staff, initiate various claims and provide status when requested. Receives training to provide enrollment assistance and support to members. The ideal candidate for this position will have the ability to work in a fast-paced environment, handle a large amount of information, be detail oriented, and keep up with the productivity required for a call center. SRS is conveniently located on the west side of Springfield with free parking on-site.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions
Targeted Title: Retirement Benefits Representative
- Participates in agency sponsored training program, for a period of 6 to 12 months, to develop skills in receiving and responding to a large volume of telephone requests and inquiries from members, annuitants, survivors, and various others and to increase knowledge in assisting callers to understand retirement benefits and services.
- Learns to utilize agency’s various databases and computer software programs to achieve proficiency in responding accurately to inquiries or requests and to document all calls and solutions.
- Participates in training to develop an understanding of the various benefits statements and the knowledge to accurately explain these statements to members and various others.
- Performs other duties as assigned which are reasonably within the scope of the duties listed above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to the completion of two years of college; or
- Requires knowledge, skill, and mental development equivalent to the completion of high school and two years of related client service experience.
Preferred Qualifications
- Prefers experience working in a call center, answering phones, and obtaining information from and providing information to customers.
- Prefers experience providing customer service.
- Prefers ability to write correspondence with accuracy and grammatical correctness.
- Prefers ability to learn services offered by State Retirement Systems to both members and retirees.
Work Hours: 8:00a.m. - 4:30p.m., Monday - Friday, in the office on a full-time basis, no remote work option
Work Location: 2101 S Veterans Pkwy, Springfield, Illinois, 62704-6527
Agency Contact: Jenny Reichart
Email: Jenny.Reichart@SRS.Illinois.gov
Phone #: (217) 785-6955
Posting Group: Employee Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
The purpose of State Retirement Systems is to provide an orderly means whereby aged or disabled employees may be retired from active service, without prejudice or hardship, and to enable employees to accumulate reserves for themselves and their dependents for old age, disability, death and termination of employment, thus effecting economy and efficiency in the administration of the State Government.
Salary : $4,096 - $5,464
