What are the responsibilities and job description for the Bi-Lingual Career Planner position at State of Iowa - Executive Branch?
Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Iowa Workforce Development is seeking applicants for the position of Bi-Lingual Career Planner at our Iowa WORKS office in Sioux City, IA.
Position Summary
As a frontline representative at Iowa WORKS , you will warmly welcome and assist all customers, ensuring respectful and professional experience. Your role involves identifying customer needs, delivering employment-related services, and collaborating with team members and partners for optimal service delivery.
Job Description
Provide a warm, professional welcome to all customers using standard scripts. Ensure respectful, courteous service while identifying customer needs. Collaborate with team members and partners to enhance the customer experience and offer feedback for improvement. Deliver specialized support for veterans on their first visit.
Support job seekers through coaching, skill-building, and job search guidance. Assist with resumes, cover letters, and mock interviews. Facilitate workshops and one-on-one sessions in person or virtually. Refer customers to relevant programs and events, process related paperwork, and accurately document all services and interactions in the system.
Provide guidance to customers on employment and training options, match job seekers with relevant opportunities using the Iowa WORKS system, refer to partner services as needed, and share up-to-date labor market information.
Support employers with recruitment services and provide guidance on using the Iowa WORKS system. Identify and engage potential new employer partners, develop and implement tailored recruitment strategies and events, and maintain ongoing follow-up with both businesses and job seekers. Use case management tools to track employer activity, enter job orders, and assess hiring needs through business outreach.
Assist unemployment claimants by connecting them with re-employment services and guiding them through the UI claims process in compliance with Iowa law and administrative rules. Review and verify claimant information using internal databases, adjudicate claim issues, and provide support during the appeals process, including preparation and participation in appeal hearings.
Essential Functions
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of Iowa WORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Hours of work: Monday-Friday 8:00am-4:30pm.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Selectives
878 Bilingual
Possession of the ability to understand, speak, read, and write a second language (other than English).
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on this link to view the job description.
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Iowa Workforce Development is seeking applicants for the position of Bi-Lingual Career Planner at our Iowa WORKS office in Sioux City, IA.
Position Summary
As a frontline representative at Iowa WORKS , you will warmly welcome and assist all customers, ensuring respectful and professional experience. Your role involves identifying customer needs, delivering employment-related services, and collaborating with team members and partners for optimal service delivery.
Job Description
Provide a warm, professional welcome to all customers using standard scripts. Ensure respectful, courteous service while identifying customer needs. Collaborate with team members and partners to enhance the customer experience and offer feedback for improvement. Deliver specialized support for veterans on their first visit.
Support job seekers through coaching, skill-building, and job search guidance. Assist with resumes, cover letters, and mock interviews. Facilitate workshops and one-on-one sessions in person or virtually. Refer customers to relevant programs and events, process related paperwork, and accurately document all services and interactions in the system.
Provide guidance to customers on employment and training options, match job seekers with relevant opportunities using the Iowa WORKS system, refer to partner services as needed, and share up-to-date labor market information.
Support employers with recruitment services and provide guidance on using the Iowa WORKS system. Identify and engage potential new employer partners, develop and implement tailored recruitment strategies and events, and maintain ongoing follow-up with both businesses and job seekers. Use case management tools to track employer activity, enter job orders, and assess hiring needs through business outreach.
Assist unemployment claimants by connecting them with re-employment services and guiding them through the UI claims process in compliance with Iowa law and administrative rules. Review and verify claimant information using internal databases, adjudicate claim issues, and provide support during the appeals process, including preparation and participation in appeal hearings.
Essential Functions
- Conduct assessments to determine customer eligibility for specialized services and suitable job referrals.
- Deliver presentations and meet with job seekers and employers to promote Iowa WORKS programs and services.
- Communicate effectively with individuals from diverse backgrounds, providing respectful and inclusive customer service.
- Interpret and apply technical materials, program guidelines, and Iowa Administrative Code and Rules accurately.
- Collaborate as a productive member of a team to enhance service delivery and customer experience.
- Use computers and virtual platforms to research, organize, document, and present information to customers and team members.
- Maintain efficiency and composure in high-pressure or fast-paced environments with shifting priorities.
- Manage multiple tasks and transition between duties without loss of quality or focus.
- Assist customers both in person and virtually via phone or online platforms, offering clear, accurate information and guidance.
- Provide exceptional customer service by welcoming individuals, identifying needs, and directing them to appropriate services and staff.
- Monitor customer areas to ensure support is readily available and offer assistance as needed.
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of Iowa WORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
- Excellent health, dental, and vision insurance.
- Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
- Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
- Flexible Spending Accounts for medical and dependent care.
- Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
- Employee Assistance Programs and Discount Programs for support.
Hours of work: Monday-Friday 8:00am-4:30pm.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Selectives
878 Bilingual
Possession of the ability to understand, speak, read, and write a second language (other than English).
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on this link to view the job description.
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
