Case Manager

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking a Support Recovery Officer / Case Manager to join the Des Moines Region Child Support Services (CSS) team! This position allows you the flexibility to select your office in Ankeny, Creston, Des Moines, Indianola or Pleasant Hill.

We're seeking an exceptional individual who is respectful, positive, energetic and passionate about supporting families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing, and monitoring child and medical support orders, as well as processing support payments. We also offer referrals to programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs.

Hours, Work Location and Requirements:

This is a is a full-time opportunity, Monday – Friday with hours from 8:00 AM- 4:30 PM. This position will be domiciled within the Des Moines Region CSS with offices in Ankeny, Creston, Des Moines, Indianola and Pleasant Hill. A hybrid work schedule may be an option upon successful completion of the training period and with management approval. This position does require a driver’s license and the ability to travel on occasion, as needed.

Job Duties:

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Manage an assigned caseload. Prioritize tasks and time to meet established performance goals and critical deadlines.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of Child Support Services through phone calls, emails, and other written correspondence.
• Build strong working relationships with parents and help them overcome any reluctance to cooperate with Child Support Services and programs in order to ensure their success.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.
  
  

The Ideal Candidate Will Have Strong Experience With:

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.
  
  

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
  
  

For Additional Information On Benefits Click Here .

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Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
  
  

For additional information, please click on this link to view the job description .

Additional Qualification Requirements

This position requires the completion and successful passing of a level 5 criminal and FBI background check, including fingerprinting.