Driver & Identification Service Center Consultant

Job Description

If you have an interest in coordinating and maintaining efficient day to day operations to ensure excellent customer service, the Iowa Department of Transportation is looking for you to become our newest Driver & Identification Service Center Consultant! While working at our Ankeny Service Center, you will support our Mission of Making Lives Better Through Transportation, and five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception through your every task, process, and interaction.

We are excited to promote that all of our Driver and Identification Service Center positions are Monday through Friday 8:00 AM to 4:30 PM; providing a great work life balance! Occasional in-state travel will be expected along with reporting to various locations as needed.

To support the efficiency and coordination of the service center, your responsibilities as a Service Center Consultant will include:

• Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations
• Administer special reexaminations (written, driving, or visual)
• Provide expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
• Issue licenses or identification documents to Iowa drivers and citizen
• Review State and Federal record and data base information to determine issuance / non-issuance eligibility
• Point of contact for team and customer questions and inquires
• Assist supervisor with team responsibilities and coordination
• Maintain day to day operations of service center
• Mentor and train team members. Help grow and develop other team members.
  
  

This position requires assisting customers through a variety of methods, and to excel in this position you must be comfortable doing so. Quick learning and adaptability are a high priority in our search for the best candidate!

Work Conditions: When administering drive tests, you’ll be exposed to all weather elements for an extended period of time. Rain and Winter clothing will be provided.

Special Requirements

• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.
• After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required. Training classes and time will be provided upon hiring.
  
  

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C.

• 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
  
  

What We Offer YOU

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
  
  

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us

Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university.
• Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.
  
  

For additional information, please click on this link to view the job description .