Office Support

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

SHIFT: Monday-Friday 8:00 a.m. to 4:30 p.m.

DUTIES: This position (Typist Advanced) supports Social Workers, Income Maintenance Workers and Administrative staff by providing a variety of both general and specialized clerical tasks.

Employee assists with typing reports, narratives, forms, letters and correspondence. Will provide quality face to face and telephone customer service to Department of Health and Human Services customer’s by greeting, screening, routing and assisting those who contact our offices. Will assist Income Maintenance and Social Worker staff in prepping/scanning/imaging paper documents for uploading into electronic document management systems. Additional responsibilities include, processing incoming and outgoing mail, setting up and maintaining files, filing and management of closed case storage and destruction, maintaining computer case records. Will provide backup to other support staff in the Northern Iowa Service Area (NISA) as needed.

This position requires a highly motivated, organized individual with the ability to:

• Effectively communicate in writing by using correct English grammar, punctuation and spelling.
• Comprehend and adhere to confidentiality and security provisions.
• Produce work that requires extreme accuracy.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Work productively in a team environment.
• Realize that change is an ongoing part of the Department of Human Service environment and adapt accordingly without unusual stress reactions.
• Accurately enter, retrieve, file generate and/or correct information in various database systems.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.
• Lift and deliver boxes including, but not limited to paper, mail, case files, supplies, etc. weighing 25 pounds.
  
  

To ensure the Northern Iowa Service Area is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.

Please include in your resume additional languages you may be able to speak, read and/or write for consideration.

***The starting salary for a new state employee is expected to be at the base of the pay range. ***

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Selectives

083 Typing Score of 40 or greater (40-49 WPM)

Information about typing tests and scores related to State of Iowa employment can be found at: https://das.iowa.gov/human-resources/state-employment/typing-test-information

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• The ability to type at least 40 words per minute, **as verified by a typing test, and experience equal to one year of full-time clerical office support work.
• The ability to type at least 40 words per minute, as verified by a typing test, and a total of one year of education and/or full-time experience (as described in number one), where one year of post-high school course work in an accredited secretarial, business, or closely-related curriculum or 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Typist.
  
  

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

• Please Note: If you do not have a test, you may schedule a time with IowaWorks locations across the state, schools and other places may be closed to take tests. We are temporarily allowing ONLINE tests. Many free and reliable tests can be found by searching online. A site that has been popular amongst applicants is speedtypingonline.com . You may also use typing.com or typingtest.com . The test can be accepted if it is witnessed by another person and it has met the requirements/guidelines on the document submitted.
  
  

These guidelines must be met and need to be on the typing document you submit:

• Gross number of words typed in a five minute timed test
• Number of errors
• Net words per minute (one point deduction for each error)
• Your name and date must be on the document submitted to this office.
• And it must be signed off by a witness or another person not just from the typing website's electronic signature.
• You may attach the document to the online application.
  
  

Click here for more details about the typing test