Office Support

Job Description

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking a Secretary 1 to provide a variety of secretarial duties of a quasi-administrative nature to conduct specialized technical and clerical processes in the Polk County River Place office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM- 4:30 PM.

New hires will start at the base salary of $16.95 hourly, $1,356.00 biweekly, $35,256.00 annually.

Core Essential Functions

• General Support
• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
• Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
• Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
• Perform back-up responsibilities for all clerical staff or as assigned.
• Attend staff meetings, training sessions and core courses.
• Review manual and other sources of communication to keep current on policy and procedure.
• Other duties as assigned.
• Administrative
• Coordinate office operations in conjunction with direct supervisor and other management.
• File administrative materials, correspondence and reports.
• Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
• Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.
  
  

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other Des Moines Service area offices.
  
  

How To Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.

We have a great total compensation package for all our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
• Health, Dental and Vision Insurance (See below for more details
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance ($20,000 paid for by the State of Iowa)
• Long-Term Disability Insurance
  
  

For Additional Information On Benefits Click Here .

Our Benefits at a Glance outlines the great benefits for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Experience equal to one year of full-time clerical or closely related work;

OR

post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis;

OR

completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes permanent status as a Typist–Advanced.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Typing Requirement: Applicants may be required to have the ability to type 40 wpm net. If included in the Minimum Requirements of this job vacancy, you must provide verification of your typing score prior to the closing date of this vacancy. (Click here for more details about the typing test.)