RESEA Career Planner

Job Description

Iowa Workforce Development is seeking applicants for the position of RESEA Career Planner.

Domicile will be determined based on the hired candidate’s location at one of our Iowa Works centers in Burlington, Fort Dodge, Cedar Rapids, Council Bluffs, Des Moines, Dubuque, Ottumwa, or Sioux City, IA.

Overview

In this role, you will support all Reemployment Services and Eligibility Assessments (RESEA) program components to participants during appointments and ensure all claimants and participants in the RESEA program are effectively, efficiently, and accurately provided with reemployment services in accordance with RESEA regulations.

Position Description

Review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff members. Provide required RESEA information to the claimant and ensure work search requirements are met and all work searches are documented correctly.

• Explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops.
• Conduct electronic file search and compare applicants' qualifications with employer job order requirements and refer qualified applicants.
• Assist and ensure a valid work registration is completed in the database system. Create or update with customer their Individual Service Plan.
• Complete, review, and provide claimants with a RESEA Agreement of Participation reflecting claimants RESEA obligations.
• Facilitate workshops for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in database system.
  
  

Key Responsibilities

This role touches on many Unemployment Insurance (UI) programs and activities. The successful candidate will be detail-oriented and able to manage the deadlines and details in order to adhere to and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns.

• Ensure that the proper documentation/notices are sent in a timely manner to ensure positive outcomes. Maintain and organize all documentation related to any UI decisions and ensure UI claims are active, and status of claims are up to date.
• Review UI claims are active, and status of claims are up to date.
• Use database system to review salary histories.
• Cross reference database systems to ensure personal identification information matches.
• Adjudicate issues within the claim in accordance with all UI laws.
• Providing information to customers for UI appeals when necessary.
• Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
• Educate customers on services available at the Iowa WORKS location and assist customers by answering questions about employment opportunities and local employers.
• Facilitate customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center.
• Coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provide proficiency tests and skill assessments as needed.
• Ask customers questions to determine the services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners.
• Provide courtesy, respect, and politeness in interactions with customers, both internal and external while having excellent listening skills
• Collaborates with the On-Stop system, resulting in better experience for customers.
• Provides feedback as well as potential solutions to team and/or leadership. Assist with answering UI Benefits Customer Service line during periods of high call volumes.
  
  

Essential Skills

• Greet customers immediately upon entry into the Iowa WORKS Center and welcome each customer in a friendly and professional manner.
• Effectively communicate with a variety of customers.
• Interact with other agency staff; employers; state, federal, county, or municipal officials, and the general public to obtain and provide information Works and communicate with all clients and customers providing quality professional service.
• Display a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
• Excellent organizational skills: time management and multi-tasking ability to manage priorities
• Demonstrate high standards of ethical conduct and refrain from dishonest behavior.
• Must have demonstrated expertise in working with computers, specific programs and other services provided at the Workforce Center.
  
  

Benefits

Joining the IWD/Iowa WORKS team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.
  
  

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.