What are the responsibilities and job description for the Administrative Coordinator 1, 2, or 3 (Receptionist) position at State of Louisiana?
nlhsd.org
The Northwest Louisiana Human Services District was formed to provide local governance and direction for behavioral health and developmental disability services for individuals residing in the nine parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine and Webster.
This position is with the NW LA Human Service District's Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave. Shreveport, LA 71107.
The incumbent is an integral member of the administrative services and service delivery teams, working closely with direct service provider staff, supervisors and clients as the main receptionist at a large behavioral health clinic. Provides a wide variety of clerical duties that requires independent judgment and in-depth knowledge of District and Behavioral Health policies, procedures, rules and regulations. Maintains a person-centered, recovery orientation to clients regarding their appointments, attentive to client engagement and readiness to service. Serves as backup to the scheduling specialist and Medical Records custodian as needed.
An ideal candidate will possess the following Competencies:
Selected Core Competencies:
- Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
- Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
- Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
- Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
- Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
- Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
- Exhibiting Social Awareness: The ability to identify and adapt your actions based on the situation and the personality, behavior, and emotions of others.
As part of a Career Progression Group, vacancies may be filled from this recruitment as an Administrative Coordinator 1, 2, or 3 depending on the level of experience of the selected applicant(s). Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities’ page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
Pay Ranges -
Administrative Coordinator 1 - $10.00/hour - $18.00/hour
Administrative Coordinator 2 - $11.45/hour - $20.61/hour
Administrative Coordinator 3 - $13.11/hour - $23.59/hour
**Note regarding the pay range: The maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor has 90 days from the closing date of the announcement to make a hiring decision.
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
For further information about this vacancy contact:
NW LA Human Services District
Human Resources Dept
1310 N Hearne Ave
Shreveport, LA 71107
318-676-5111
MINIMUM QUALIFICATIONS:
No experience or training is required.
Function of Work: No experience or training is required.
To perform a variety of clerical duties that are routine in nature in support of the staff members and/or operations of an organizational unit or program.
Employees usually follow detailed instructions or procedures. Very limited, if any, discretion is required in the performance of these duties.
Level of Work:
Entry.
Supervision Received:
General from higher-level clerical and/or supervisory personnel.
Supervision Exercised:
None.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Differs from Administrative Coordinator 2 by the absence of experienced-level duties that require some independent judgment to perform.
NOTE: Positions allocated at this level tend to focus on a few examples of work as listed below:
Serves as the Main Receptionist at a Large Behavioral Health clinic.
Answers multi-line telephone or switchboards, giving routine information and screening calls.
Performs responsible, initial departmental-program duties in accordance with rules, regulations, and policies. May involve communication with other departments, customers, etc.
Processes routine paperwork and/or enters data into a department log or database in the servicing of a customer.
Receives deliveries and monitors facsimile machine.
Serves as backup to the Scheduling Specialist and Medical /Records Custodian as needed.
Performs related duties as assigned.
Salary : $2 - $11
