College Navigator

Baton Rouge Community College (BRCC) seeks to fill the position of College Navigator.  The College Navigator is located in the Student Affairs Division. This is a full-time position.  
This position will be opened until it's filled.  

REPORTS TO:
Director of Enrollment Management  
 
COMPENSATION: 
Anticipated starting salary will be commensurate with education and work experience.  For more information about Baton Rouge Community College (BRCC), visit http://www.mybrcc.edu/.
 
APPLICATION INSTRUCTIONS:
Applications for this position should include a cover letter, resume/CV, transcripts, and names of contact information for three (3) work-related references.  These documents must be attached to your application to be considered.  
 
 ***Incomplete applications will not be considered***
 
CONTACT INFORMATION: 
Jean Stepter, Talent Acquisition  
 Office of Human Resources
 Baton Rouge Community College
 201 Community College Drive
 Baton Rouge, LA 70806
 RecruitTalent@mybrcc.edu 
 
 A criminal background check will be required of all selected applicants.  An offer of employment is contingent upon passing a pre-employment background check.  
 
 This organization participates in the E-Verify program.  For more information on E-Verify, please contact DHS at (888) 464-4218.
 
BRCC is proud to be an Equal Opportunity Employer.  We promote diversity of thought, culture, and background, which connects the entire BRCC family.  We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our students, and our institution.
 
Voluntary Self-Identification of Disability
 
As an executive branch state agency, the Baton Rouge Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities. In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five (5) years.  
 
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator’s website at https://www.doa.la.gov/doa/office-of-state-ada-coordinator/.  

Minimum Qualifications:

• Bachelor's degree in any field  

Required Experience:

• No experience is required, but must have a Bachelor's degree.  

Preferred Qualifications:
 
 Preferred Education:

• Master's degree in any field 

Preferred Experience: 

• Minimum of two (2) years of experience in a academic support service program (e.g., career counseling, academic advising, admissions, and financial aid).

Preferred Knowledge, Skills, & Abilities:

• Knowledge of Banner, learning management systems, academic program sequencing.

The College Navigator position is an academic/holistic college advising position that applies personalized support model principles with the intention of improving student success. The personalized support model is a concierge service – where the College Navigator provides a student holistic support and service from intake until graduation/transfer/workforce. A College Navigator supports a student according to personalized principles by (but is not limited to) following best practices:

• getting to know advisees on a deeper level (knowing a student’s goals, interests, strengths, and challenges).
• proactive/intrusive advising and the creation of individual student success plans. 
• maintenance of detailed advising notes and student records. 
• outreach to specific populations. 
• intentional referrals to other departments and services. 
• regular communication and follow-up with student to monitor progress and address success barriers; and continuous evaluation of the effectives of the advising process.

40%

• Assist student by identifying the program that best meets their goals and interests, provide a thorough review of program/course requirements, answers student questions, communicate at regular points throughout the student’s academic journey, guide course selection and registration, gauge student progress, provide resources to overcome challenges, and outline possible options for transfer and workforce placement.
• Use a high level of discretion and independent judgment, continuously evaluate the academic and financial plan throughout the student lifecycle, review student progress towards graduation, and make appropriate recommendations to ensure student success.
• Coach students to explore alternatives to overcome barriers to persistence or graduation. Train student to use student self-service tools. Implement advising strategies that help student reach their educational and career goals.
• Document all interactions in the appropriate institutional systems using Student Management system. Utilize appropriate systems and student data to confirm and track progression, persistence, retention, and graduation information for assigned students.

30%
 

• Analyze student data to identify triggers indicating a need for proactive outreach. Make appropriate resource referrals when necessary and document through Student Management system.
• Engage students through a variety of communication channels. This may include video advising, student calls, and proactive outreach.

25%
 

• Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation. Work with financial aid to confirm an accurate financial plan by establishing timeframes to complete the application process to be financially prepared to start and stay in school. 
• Maintain a thorough understanding of all academic, registration, programs, policies and procedures including institutional policies and federal and state regulations. Identify opportunities and solutions that improve current methods and actively participate in the improvement of a constantly evolving organization.
• Complies with applicable federal and state laws as well as BRCC policies. 

5%
 

• Other duties as assigned