Management Analyst II - Enterprise Shared Services Team

Management Analyst II - Enterprise Shared Services Team

Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote

Apply by : Feb. 27, 2025

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OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

ENTERPRISE SHARED SERVICES

Opening Date : February 12, 2025

Closing Date : February 27, 2025

Job Class Code : 0393

Grade : 24

Salary : $51,688.00 - $71,467.20 / Annually

Position Number : 083301785

OVERVIEW :

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent ourC.A.R.E.values in all that they do. At MaineIT we :

Practice Customer-focus, ensuring that our customers are heard, and their needs are met.

Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

ABOUT THE JOB DETAILS :

This position will support MaineIT’s Enterprise Shared Services team’s continuous improvement and review approach. While actively reviewing current data being collected by IT Application Teams assuring alignment, this role will support regular operational updates as well as writing, reviewing, revising existing and new data repositories, policies, procedures having a direct customer impact, as assigned. While adopting our CARE Values, MaineIT's customer focus posture will include rigorous documentation of the details of existing IT technology including tracking compliance of involving MaineIT policies and requirements as we modernize our various IT programs and assets.

In addition, working with Enterprise Shared Services IT Leaders with plans and organizes studies of work and organizational problems including duplication, communication, information flow, inventory control, cost containment, and integrated service delivery in order to develop and maintain efficient and economical operations. In addition, will gather and organize information on problems, deficiencies, and resource waste in order to collect information for management analysis which may include analyze data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding in order to recommend organizational and system changes and modifications.

This is a professional services team-orientated role which will also supports mediums to large work assignments simaltaniously. We are seeking professionals who desire to use their detailed orientated skills and talent in the aim of public service.

Hybrid Work Opportunity– The employee in this position currently has the opportunity to work from home as much as 90% of the time, as per the telework policy provides.

REPRESENTATIVE TASKS :

With a high attention to detail, providing research, writing and review, examination, and evaluation of complex organizational policy, structures, IT and administrative policies, and management systems of MaineIT, state departments, agencies, and institutions.

Collecting details, developing and conducting studies, summarizing findings, preparing reports, and suggesting process changes to IT Leaders in program guides, standard operating procedures, or practices in administrative, financial, public facing documentation, and information management.

Coordinating the resources, people and artifacts as assigned and requested for regular and as needed initiatives.

Data analysis and technical research of data collection, management, and reporting systems.

Data analysis and researching of systems and procedures, preparing reports, and recommending changes in process and policies, team procedures, or practices in administrative and information management process.

Selecting validated sources when writing and creating action plans to improve written content and formally presenting items in small group and leadership sessions.

Proposing, presenting, collecting feedback, revising (if needed) and publishing of documentation at the agency and department level as directed.

Publishing, writing and updating MaineIT standard operating procedures.

Collecting and organizing requested data as assigned.

Supporting Enterprise Data Services continuous improvement approach following MaineIT’s CARE Values serving State of Maine programs.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED :

Knowledge of the theories, principles, and practices of public administration, organization, following standard workflow.

Knowledge of data collection and interpretation methods and techniques.

Knowledge of the organizational and staffing structures in state agencies and departments.

Knowledge and experience with Microsoft Office Products.

Knowledge of methods and techniques of analysis, work simplification, and forms and records control.

Knowledge of the methods and techniques of establishing work standards.

Knowledge of information management systems.

Ability to gather, assemble, calculate, and analyze facts and draw valid conclusions.

Ability to analyze and interpret state and federal laws, rules, and regulations.

Ability to communicate effectively in group settings.

Ability to write clearly and effectively.

Ability to present clearly and concisely in meetings virtually and in person.

Ability to respond promptly and timely to assigned work and customer inquiries.

Ability to develop recommendations to leaders based on a detailed review of laws, rules, regulations, policies, and procedures.

Knowledge of current developments in IT systems analysis and applications.

Knowledge of methods and techniques of establishing work standards.

Knowledge of information management systems.

Ability to manage time while actively engaging in a team project.

Demonstrated ability to respond in a timely   and effective manner with a high attention to details.

Understanding of   emotional intelligence   principles.

Ability to listen   and   understand first   before   responding.

Ability to understand and practice the CARE Values of MaineIT.

MINIMUM QUALIFICATIONS :

• Eight (8) years of education, training, and / or experience analyzing, evaluating, and / or developing improvements to organizational and / or managerial systems, programs, and practices.

Preference will be given to those who submit both a cover letter and resume to be considered for an interview.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine :

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including :

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage– The State of Maine pays85%-95%of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find thepremium costs for you and your family, including the percentage of dependent coverage paid by the State.

Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

Retirement Plan– The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package () , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness () .

Note : Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Salary : $11,197 - $12,514