Office Specialist I - Operations Processing

Office Specialist I - Operations Processing Augusta , Maine , United States | Administrative & Office Support | Full-time Apply by : Jan. 31, 2025 ApplyMAINE REVENUE SERVICESOPERATIONS PROCESSINGOpening Date : January 16, 2025Closing Date : January 31, 2025Job Class Code : 6546Grade : 16Salary : $18.76 - $27.03Position Number : 016302821 Job Description This position is assigned to Maine Revenue Services' (MRS') Operations Processing Center, providing office and administrative support work performing complex, varied office support tasks requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Essential skills include the ability to maintain knowledge of tax procedures and tax forms, as well as the ability to ensure appropriate processes are followed. Effective communication skills, exceptional customer service, attention to detail, and accuracy will be necessary. This position requires flexibility and adaptability due to the cross-functional aspects of the job. REPRESENTATIVE TASKS : Update MRS host tax system with new business accounts, taxpayer account names and addresses, and account closures. Contact taxpayers by phone or letter to obtain correct information as needed. Update MRS image storage system based on incorrectly processed taxpayer data. Utilize MRS systems to ensure accurate processing of records. Monitor, examine, and review complex tax application forms, supporting documentation, and computer records and files to ensure the completeness of information collected and processed, and to ensure the accuracy of information maintained. Exercise sound communication skills, ensuring all work items assigned to the unit are completed in a timely manner. Staff members will demonstrate flexibility while performing tasks assigned, in the end meeting the unit goals. Provide customer service for incoming calls to the Taxpayer Assistance phone queue, assisting users with general questions pertaining to property tax, withholding, personal and business accounts; registration and navigation of the MRS website. Research and accurately post payments to taxpayers accounts. MINIMUM QUALIFICATIONSTraining, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of : Office Assistant I, Office Assistant II, Office Associate I and Office Associate II. Preference will be given to candidates with customer service and applied tax knowledge. Benefits of working for the State of Maine : No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including : Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). Retirement Plan - The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive benefits package (https : / / www.maine.gov / bhr / state-jobs / compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https : / / www.maine.gov / bhr / oeh / ) . Note : Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.Thinking about applying?Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Salary : $11,197 - $12,514